There may be something I'm missing but it would be beneficial if you could reopen a closed concern if it was handled wrong. I get why this would not be ideal because of people just not happy with the way things were handled but, for instance, I saw a request for a traffic light at an intersection and Engineering referred them to Tifton GDOT without fully researching that the intersection was in the Valdosta area, not Tifton. I commented as much but there doesn't seem much likelihood that it would be reviewed after being considered "closed". Just saying.
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