Timeline is mostly red during the day
Best possible solution at at price
Poor design and support
Complete waste of time
System is garbage
Update: I finally got it working but sadly have to tune the cameras down to their lowest setting possible for frame rates. Seems silly to get a nice clear cam then having to turn it down to its lowest quality to get it to stream. They stream fine on other apps.
The customer support is horrendous when I contacted them to help resolve the streaming. After a day I was just sent over to a self help article, which I had already done, and told that “they weren’t a replacement for my IT guys” and to just play with the settings till it worked. I am a private individual, I don’t have an IT dept.
As far as the streaming it seems to work ok, at least till I get another option up and running. Their lack of assurance as well as taking over 3 days to respond, shows they really don’t care about the customer.
Response from developer
Hello Daniel, Thank you for your feedback! While we are trying to help our free users individually as well, the truth are helping our paying customers in the first place. I know it may not be ideal. That's why we are optimizing the product to make it easy and reliable, so there is no need to get help at all. In a rare case, it's needed, you can mostly get an almost immediate answer at http://help.angelcam.com or via our chatbots. Finally, you can use our community support at http://community.angelcam.com. On a choppy video - as you described, lower bitrate helped. The limitation in these cases is almost always slow upload on a network where a camera is connected. If you access a camera locally, without Angelcam or any other cloud involved, that you can experience smooth video. Angelcam, compared to apps accessing your camera directly, offers much higher security, provides cloud recording, allows you to share incidents to other users and more. Please stay safe, be well 🙏and keep the feedback coming! Thank you, Peter co-founder and CEO
Great Product and Support
Can’t start
New version not working properly
Destroy your ISP Data Plan with 3 cams
First off, the setup for motion detection was not easy. You have to program the functionality on each camera with triggers and emails and getting your sensitivity levels just right and making sure certain ports are open...
Next, for sake of bandwidth, Axis cams are all capable of H.264, and running through the Axis VMS on my NAS drive, that works just fine. This app, however, doesn't seem to play well with that functionality. As a result:
Recording even just 3 days on 3 cams at 1080 and I’ve absolutely blasted out a hole in my ISP data plan. I had to think for a second about what was causing it because I have five kids (three teens) so at first I thought someone was on a downloading bender. No. Instead its the MJPEG on just three cams. My data usage more than doubled. Let that sink in. Five kids...
And here’s the kicker. The resolution is fine, but the FPS completely undermines usefulness unless the motion is moving veeeeerrrry slllloooooowly. My setting is 8 fps, but I might be getting a little less than 1 on the back end. A car traveling at 25mph across my front cam might show up on two frames.
Also, no audio functionality. And honestly that’s probably for the best because otherwise who knows.
Response from developer
Thank you for your feedback and we are sorry for your problems! Regarding sensors connection: We’re aware that setting up your sensors might be difficult. We try to support as many sensor models as possible and as a trade-off, it can take a little more time to set it up. Unfortunately, we’re not really able to influence the complexity of setting up the sensor in camera or sensor user interface. Regarding bandwidth: Please read the following article where we suggest how to configure your camera and what is estimated data transfer: http://help.angelcam.com/en/articles/801561-how-much-data-does-one-camera-transfer-per-month Regarding FPS and audio: Couldn't it happen that you've connected your cameras via MJPEG streams instead of h264? That could explain the low FPS rate (we don't change FPS on our side). Also, we support audio for cameras connected via RTSP protocol. You can find more information in this article http://help.angelcam.com/en/articles/372602-does-angelcam-support-cameras-with-sound Please contact our support at https://www.angelcam.com/support/. We can try to investigate your issues further if you provide us more information.
