I am one of the original backers for Onagofly. When it finally arrived I carefully followed the instructions and when I took it outside to fly I couldn't even get the propellers to spin once! It was connected to my iPhone via wifi, but it said something like, not recommend flight" Huh(?) then, after trying just 5-7 minutes I get a "Low Battery Warning" flashing on my iPhone screen. I couldn't believe it!
Just 7 minutes at the most with the battery connected & fully charged, the propellers didn't turn once & now the battery is almost dead! It's suppose to last at least 15 minutes in flight?
I recharge the battery & take it way out in a field where there's no interference with any electronics, etc & the same thing happens again. After being fully charged, 5 minutes trying to get it to fly & the battery is almost dead!
I return home & try contacting Onagofly for tech support/ customer service. It took me 2 1/2 weeks of constantly calling & leaving over a dozen messages before finally getting ahold of someone.
By now I've lost all interest in the drone. I was disappointed in its lack of dare I say, performance! Then the ridiculous struggle to contact ANYONE from the company for help.
During this time, my wife was constantly getting on my back about spending over $300 for a new drone product/ company that has yet to establish a reputation for honesty & customer service is their #1 priority.
I've been having a email correspondence with one person who claims to be in charge. Long story short, the customer is not their #1 priority...rather it's money. I requested a refund & one lady I did manage to speak to on the phone said I could get a full refund. Now this guy is saying I can't get a full refund & I'm going to take a serious loss for returning a defective product that was out of my control.
I recently asked if he could send me a new drone that works & once I receive it I will send back the paper weight! That was 2 weeks ago & I have not heard anything back from him.
Such a shame. I really had high hopes for this drone. I recommend you shop around & buy a drone from an established company that truly cares about their customers & not just the money.
Also, if you hold off for a while, future drones will have batteries that last longer than 15-25 minutes! Or in the case of Onagofly...longer than 7 minutes sitting on the ground doing nothing at all!
I hope you have better luck than me!
Show less