Free
![Community Everywhere](https://is1-ssl.mzstatic.com/image/thumb/Purple116/v4/10/69/d5/1069d577-067c-fc48-209f-44ca0fb720ee/AppIcons-1x_U007emarketing-0-7-0-85-220.png/100x0w.png)
Community Everywhere
Mobile Contact Center WFM App
⭐️4.2 / 5
Rating
🙌5
Ratings
📼7 scs
Content
📦w/o updates
Updates frequency
🗣❌ unsupported
Your locale
- Versions
- Price History
- Description
- FAQ
All Versions of Community Everywhere
3.02
September 30, 2023
Added language support for French Canadian, Portuguese, and Spanish.
Various bug fixes.
More3.01
September 1, 2022
Fixed a bug with the Dark Theme causing some items to be the wrong colors.
Added a filter on the Team Adherence page to show the device states.
Added a filter on the Team Adherence page to suppress the agents who do not have schedule.
More3.0
August 27, 2022
Agents
-Added Agent Adherence Summary to the dashboard
-Added a Devices page to edit what configured devices you have
Supervisor View (New)
-Supervisor dashboard
-Send a message to your agents
-View your notifications
-Check in agents using the Arrival/Attendance page
-View your teams adherence
-View your memos
-Approve or Disapprove agent photos in the photo queue
-Devices page to edit what configured devices you have
More2.0.2
December 9, 2021
Minor fixes for the new Time Off functionality
2.0.1
December 1, 2021
Fixed issues with submitting time off
2.0.0
September 10, 2021
New look and feel to better match our desktop product.
1.6.3
April 7, 2021
• Fixed a bug that was preventing some users from receiving push notifications.
• Fixed a bug that was preventing the schedule to display in Spanish.
More1.6.2
December 5, 2020
• Updated to mobile push notification provider
• Request Time off time and date spin controls updated to work with Apple iOS version 14.0.1 and higher
• Modern popup and alert messages
More1.6.1
November 22, 2019
Fixed a bug that was causing the agent image to not appear.
1.6.0
November 20, 2019
Fixed a bug in the schedule where it was highlighting the wrong day.
Fixed a bug in the Time Off Request where it was not using the servers default start and end time.
MorePrice History of Community Everywhere
Description of Community Everywhere
**THIS APP IS ONLY FOR EXISTING CommunityWFM CUSTOMERS!**
*Visit the CommunityWFM website to learn more about the modern workforce management software solution for contact centers.*
Take a modern approach to workforce management!
The Community Everywhere app has been built from the ground up to assist both agents and supervisors with managing schedules and attendance. View shifts, send messages, and more through an easy to use interface built to improve communication within the contact center. The app is an extension of our modern and simplified approach to workforce management.
Are your agents engaged in the scheduling process?
Running a contact center is demanding and requires modern technology to maintain satisfactory service levels while still controlling overhead costs. WFM analysts need real-time and streamlined information to make key business decisions and staff adjustments. Community Everywhere is a modern WFM app for agents and supervisors that extends outside of your contact center, providing cohesive communication between agents, supervisors, and analysts. It’s a mobile solution to ensure the most accurate and timely information is available to everyone involved.
Within the app, agents can...
- Receive notifications
- View their schedule
- Request time off
- Check memos
- Mark as late
- Take sick leave
The app also provides supervisors with a unique experience where they can...
- View attendance information (arrival/attendance summary, automated schedule attendance monitor (ASAM) data)
- Alter attendance records (check people in, mark as late or absent)
- View adherence information (see which agents are in adherence or not)
- See today’s schedule and shifts for each agent
- Review and approve pending time off requests
- View recent notifications from the software
- Send a message to a colleague or group
- View team memos and create/view news
- Approve or deny photo change requests
Download the app today and join your team!
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Community Everywhere: FAQ
Yes, Community Everywhere is compatible with the iPad.
The Community Everywhere app was made by WORKFORCE MANAGEMENT SOFTWARE GROUP, INC..
The minimum iOS requirement: 14.0.
Users love Community Everywhere, as evidenced by its outstanding rating of 4.2 out of 5.
The App Genre Of Community Everywhere Is Business.
3.02 is the most recent version of Community Everywhere.
Community Everywhere’s latest update was rolled out on July 3, 2024.
The app was launched on February 5, 2023.
Family-friendly content, no mature themes or violence.
The Community Everywhere app is now available in European Spanish.
Sorry, Community Everywhere is not available on Apple Arcade.
Sorry, in-app purchases are not accessible within Community Everywhere.
Unfortunately, Community Everywhere is not optimized for use with Apple Vision Pro.