Avalon EMR User Reviews

CureMD

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Doesn’t work

I have tried logging in with the app for several weeks and it says my username and password are wrong, which they aren’t. I have deleted the app and reinstalled it several times to no avail. Support just keeps telling me I don’t have the updated version and to delete it and reinstall it which I have and still have the error, tell support and they just give me the same response. Not happy at all.

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Kimberly 2016

9 months ago

Server down

Gimme a break! CureMD server has been down for 6 days now and I can’t even log on to see patient’s chart anymore. My practice has been completely paralyzed for the last 6 days and had to turn away patients because I don’t have any records. I’m not sure if CureMD has been hacked. They have been sending same update via email every 6 hour or so without any progress. I’m really thinking about switching to another EMR once this issue has been resolved. Any big company or reputable company would not do this. It’s affecting my practice revenue and patient care. Can you imagine Amazon being shut down for 6 days? How can they do business like this?

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Jelly Jim Bob

a year ago

Response from developer

Hi Jim, Thank you for the feedback. It helps us to improve our application. We have increased the limit so that you can easily find and select the desired patient. Moreover, please share your practice name to discuss and improve the search feature even better. Regards, CureMD Avalon

App Crashes

App crashes when trying to change filter on appointment view. Un-installed app and reinstalled fixed the problem temporarily but is now crashing again, please fix/advise
Thanks

scotty nyguen

2 years ago

Response from developer

Dear Scotty, We greatly appreciate your feedback regarding the issue you encountered with our app. We sincerely apologize for any inconvenience this may have caused you. We want to assure you that we have addressed the problem and implemented a solution. We are pleased to inform you that the issue has been resolved in the latest version of our application. To benefit from the fix, we kindly request you to update to the most recent version available. Once updated, you should no longer experience the problem when attempting to change filters on the appointment view. If, after updating, you still encounter any difficulties or the issue persists, we encourage you to log a support ticket directly from the option on the login screen of the application. Our support team will promptly assist you in resolving the problem. Thank you for your understanding and patience throughout this process. We apologize again for any inconvenience caused, and we appreciate your cooperation in helping us improve our app and provide a better user experience. Best regards, Avalon Support

Patient search

Unable to search patients. My practice has lot of Asian patients with same last name and is unable to do patient search when it only lists 15 patients with same last name and my patients is not listed. Wont let me search with birthday either.

Jelly Jim Bob

3 years ago

Response from developer

No capability to edit notes

This app lacks the most important feature: note editing. I see the most recent review is from 1y ago about this same topic, this is a common complain, so unclear if they pay any attention to user feedback.

Belportmd

4 years ago

Response from developer

Dear Belport, Thank you for your feedback regarding our app. We really appreciate you taking the time to provide us with your thoughts and opinions. We have taken your comments on board and are committed to making improvements to the app. Editable note feature is in progress and our team is working hard to get this feature live asap. If you have any further comments or suggestions, please don't hesitate to contact us. Thank you for your support. Sincerely, Avalon Support

So easy and intuitive

Thanks for recent updates that have made it so much more convenient.

WellUDoc

5 years ago

Response from developer

Thank you so much for your feedback! We are thrilled to hear that our App is making it easier for you to complete your tasks. We strive to maintain a high level of service, so we appreciate your feedback. Please let us know if there is anything else we can do to make your experience even better. Sincerely, Avalon Support

Excellent

Appointment scheduling, charge capturing and ordering labs on the go is awesome, very user friendly app.

UsmanBashir

5 years ago

Response from developer

Dear Usman, Thank you for taking the time to leave us a review. We are so pleased to hear that you enjoyed your experience with our App! Customer feedback is incredibly important to us, and we strive to provide the best user experience possible. Thank you again! Sincerely, Avalon Support

Schedule

Would like to schedule an appointments through Avalon and view documents

Tovba

5 years ago

Response from developer

Dear Tovba, Thank you for your feedback!. Appointment Scheduler and Document Manager both features are available in the application. If you would like to get a demo of these features, please contact our customer support to book a demo session. Thank you for your continued support! Sincerely, Avalon Support

Work in progress

I really like the layout of the app but it needs a lot of work. A lot of difficulty signing in therefore the app needs the be deleted and redone loaded many times.

Very easy to access patient information, however there is no currently capability to write a follow up note with repopulated information. It would be nice for notes to have the same structure as online for easy access to write notes on the road.

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Brreezey

5 years ago

Response from developer

Dear Brreezey, Thank you for bringing this issue to our attention. We are pleased to inform you that the issue has been fixed in the new version of the application. We appreciate you taking the time to report this issue and we are sorry for any inconvenience it may have caused you. We are committed to providing our customers with the highest quality product and service possible. If you have any further questions or feedback, please feel free to contact us. Sincerely, Avalon Support

A work in progress

Cure MD is always aspiring to be the best EMR.
This new app is no exception. Clean clear elegant layout that lets a busy doctor get the lay of the land,the overview of the practice workings in real time. This virtual sidekick allows me to see all my appointments, outstanding task; like labs, radiology and refills to review. I can complete all this on my iPhone without opening the PC. There is even a spot to write notes to myself. My only wish is the application for instant messaging to my staff to be implemented...soon
Dr Allan

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Drjallan

5 years ago

Response from developer

Dear Dr. Allan, Thank you so much for the feedback! We are glad to hear that you enjoy using our application. We strive to provide the best experience for our users and we are thrilled that you have had a great experience. Instant messaging is already part of our road map. We appreciate your feedback and look forward to hearing more from you in the future. Sincerely, Avalon Support