Weak
This app is weak whenever your rent is due the app has the most issues. Not allowing you to pay rent then you have to go out of your way to get a money order or risk having a late fee even though it’s not your fault the rent is late.
Locked out
I have been locked out my account for months, and no one from customer service has reached out to me to help me restore my account.
would rate 0 stars if I could
this is the worst app i’ve ever used. I’m order to do anything I have to close and open the app at least 3 times before it actually become responsive. Its absolutely horrible and a complete waste of time
Completely Unusable
The user experience is awful. It’s not a native app, but just a series of web views and they’re all very buggy. Forms are difficult to fill out. Buttons intermittently can’ be pressed. I tried to log in with Facebook and just got stuck on a white screen. I’m also unable to verify my payment method, even though I’m entering in the correct amounts just deposited in my account for verification.
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Not Letting Me Log In
My first week trying to login was threw Aloft Management kept logging me out as I closed the app and when I went to try again it keeps saying we don’t have you as a member in our files, now trying this app and from 2 moths ago from when I first moved in to my apartment to today 7/14/21 still says the same thing. At the start I kept trying EVERYTHING as far as, password resets, new emails, different phone numbers .. nothing works . My number keeps saying “Auth_Error” or user not found .. lucky I’m in a apartment I can just got the front desk.
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Advice for Prospective Property Managers
I’m a tenant. The past two months when I’ve tried to pay my rent, I’ve been locked out. No reason why. They imply to the landlord that it is me. I logged in and paid my rent with no incident for four months in a row when we started using. The next time i went to pay the rent I was locked out. Nothing happened in between. I called my landlord, she called Rentigo, they blamed it on me and unlocked it. I paid my rent. The very next time I go to log in and I’m locked out again. Ugh. I’m trying to give you my money and I can’t. This is a symptom of larger issues.
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Processing fees👎🏽
The app forgets my password (I make sure I write my pw down so I know it’s correct) making me have to select reset password however it still doesn’t allow me to set a new password I also can go without the processing fees which vary depending on the amount your paying, it atleast should be a SET amount...just another way for them to make money I guess. We should have the OPTION because I’d rather go back to sending it through the mail!
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Horrible renting app
First off, the app never remembers you even though you click “remember me” every time you sign in. I have had so many issues from the renters side, thank god my land lord is chill. Land lords, payments will be late due to the app. When you set auto pay- that also doesn’t work all the time. Their support is also terrible when you try to get anything fixed. They snap and are not patient. When I called in they asked me for my password. I work for a tech company and no one should ever ask for your password. The company should have a way into you account. I though that was very sketchy. Save the headaches and choose a different app if you can.
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The worst customer service/experience all around
The app is clearly an MVP product with lots of bells and whistles, but none actually works as intended. Recently, I have had to make a switch with my payment method before my rent was due. After all the trouble getting my account properly setup, the rent payment went thru from the wrong account, instead of the new one I had setup. I called and emailed customer service multiple times right after it had happened to clear the issue/cancel the transaction...etc. But the customer service phone line is an offshore service desk that only takes messages and has no knowledge or power to do anything. THE WORST was when their Head of Customer Support, Edu, yelled at me over the phone, blamed his colleagues for relaying incorrect information, and said that the issue with the payment was on me and that I should be penalized for the faulty transaction bc it was not their problem.
AFTER ONE WHOLE MONTH of back and forth between my landlord and myself calling and emailing rentigo, the problem went unresolved and was a waste of everyone’s time, in addition to having the worst customer experience.
If you are a landlord, save yourself a lot of headache and go find something else better for you and your tenants.
AFTER ONE WHOLE MONTH of back and forth between my landlord and myself calling and emailing rentigo, the problem went unresolved and was a waste of everyone’s time, in addition to having the worst customer experience.
If you are a landlord, save yourself a lot of headache and go find something else better for you and your tenants.
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Barely functional
Double check that your payments are going through. The app says everything’s all good when there were backed up issues with payment. Support barely exists
