The app is pretty limited. Doesn’t allow you much control over the device. The setup is confusing. Very disappointed. If the app was improved it would make my whole clever pet experience much better. That being said my pup loves the hub and I love the over all idea. Please make the app better.
The CleverPet has been a great way to keep our active, smart dog occupied while we’re away during the day. The hardware is great -- after a year, it has never jammed, and our dog has never broken into it or flipped it over (although she can push it around a bit on the floor).
The app, on the other hand, is kind of a mess. It has 3 purposes:
1. Teach you what to expect as your dog learns to use the device. It does a good job at this, with videos and text.
2. Allow you to see stats about your dog’s interactions with it. This functionality is pretty anemic, with the graphs not large enough to make out and not high-resolution enough (values are all daily) to do anything with.
3. A couple of key “reset” functions: tell the device you just put more food in it after it had run out, and move back to the previous stage if you want to decrease the difficulty for your dog. I kind of wish these had just been built into the hardware itself (especially the first one, because now I have to have my phone with me to feed my dog, and adding a sensor to tell when new food has been added seems relatively simple).
The app is structured around an activity feed that mixes all the concepts above into one stream of swipeable things, but now that I know how to use the device I kind of wish it was just two buttons and a graph, and the videos were hidden away somewhere else.
We bought our Clever Pet for Christmas and were really excited. Unfortunately our dog is not as clever as we anticipated and we are still always resetting it to two lights. Boo, disappointed parents (not your fault).
Pros: the equipment is super sturdy, holds up well to his pawing and holds plenty of food!
Cons: 1. The graphs are awful. There should be a breakdown for just the day instead of the week. I can barely read it.. think FitBit or Garmin dashboard. I want to be able to see what time of day he plays with it, how many tries in a row, etc.
2. When my dog is getting it wrong by selecting the same light over and over again, I wish the hub would not light that pad up so he’s forced to think!
By pup is in love with his new game! He is flying by with the challenges and having blast!!
Really enjoying the app and device so far! Could use some more detail with the charts and info about when you should reset a level based on your dogs performance. I have already sent in a bunch of feedback. Seems like a small growing company and I’m excited to see what comes next!
The concept and hardware are good, the pup loves it, but this software is rough. It’s like a 90s website not an app.
This is pretty ridiculous. The device failed to connect to WiFi and I tried getting help. There’s a link to chat with an agent, the “customer support happiness lead”, but she must’ve taken an early thanksgiving break because she’s completely unresponsive. Theres also a phone number, but that goes directly to voicemail
The app crashes every time I try to go through the setup process. It's start to blink green and goes through the checklist and then crashes. I've tried it 3 times.
Clever Pet has a great idea, but the execution lacks polish. In a perfect app I would be able to choose which game I want my dog to play or set it to automatic. I would also like to see all the games available in a list. Being able to "Go Back" to the previous game is not useful. The feedback on my dog's progress would be useful if the reports were generated in less than a week. As for the machine itself, mine jams All. The. Time. One of my dog's best abilities is the ability to wait while I clean out the obstruction. She's learned to wait patiently while I take the thing apart yet again. Yes, I have tried different food. No, that does not help. It still jams. All. The. Time. In addition, the stutter of the mechanism when it is actually opening seems unnecessary and it's quite irritating. It adds nothing to the learning process except what she already knows, which is wait, wait, wait for the thing to work. I would like to see some way to fasten the actual device to either the floor or to a little platform. I have laminate flooring and it skitters all over the place. I usually sit and hold it for her. I would rather let her do it by herself because if I am that close she looks to me for directions, as she has been taught. It's hard to ignore her when I am holding down the device. For this price it seems to me that the developers owe us some more games, better software, and continued development. After all, isn't Kickstarter set up to grow a business? It seems as if Cleverpet has just thrown this to the consumer without wanting to do the support necessary to make this a great product.
After getting off to a slow start, my dogs have gotten the hang of their Clever Pet, and love doing the puzzles to get food rewards! However, the app does not quite live up to its billing and could use significant improvement.
The app splash screen is completely unnecessary. Rather than the "begin" button, the app should simply open up to the home screen.
It would also be very helpful to get live updates on your pet's progress and status, rather than having to wait for a report to be generated weekly. The "live updates" provided by the app presently are not very helpful.
Finally, multiple pet support would be very useful! I would love to let one dog use the clever pet in the morning, and have the second dog use it in the evening, collecting separate stats for each pet. This should be a straightforward software update that would permit pet switching within the app.
Wmspizmeister
Monk-o-rama!
Newiphone5user
teelnic
CMC_Orange
uhl7792
. . . .
Jm7366
Thankful2
cyndiw
