Where to begin? 😤
On iPhone:
Initial page freezes and shows error message: "Loading failed. Please try again later." I downloaded it for the first time this week, and this message has been displayed every day. I literally never even get to the log-in page. Deleted/reinstalled. No change.
On Apple TV:
When I attempt to log in, the screen displays: "No such user." (This is the SAME login info that works on the web site and on my iPad.)
On iPad:
This version launches and allows me to log in. I've reported these issues to the Academy, but they insist the problem must be on my end:
"You must be using the wrong login."
"You must be using an old password."
"You must be using an old version of the app. Make sure you've downloaded the latest version."
They're clueless. I'm a NEW member and literally downloaded the app for the first time THIS WEEK. I downloaded it on my Apple TV, and per my settings it was downloaded automatically to my iPhone and iPad at the same time. Same, CURRENT version on all devices. And my passwords are STORED. I don't type them.
Again:
1. My password works on the iPad app.
2. The SAME password on Apple TV fails. It says "No such user." 🙄
3. The iPhone app won't even launch. 🙄
After numerous messages with support, they still refuse to acknowledge that their apps are at fault. Every reply implies *I* must be at fault somehow.
It's infuriating.
Initial page freezes and shows error message: "Loading failed. Please try again later." I downloaded it for the first time this week, and this message has been displayed every day. I literally never even get to the log-in page. Deleted/reinstalled. No change.
On Apple TV:
When I attempt to log in, the screen displays: "No such user." (This is the SAME login info that works on the web site and on my iPad.)
On iPad:
This version launches and allows me to log in. I've reported these issues to the Academy, but they insist the problem must be on my end:
"You must be using the wrong login."
"You must be using an old password."
"You must be using an old version of the app. Make sure you've downloaded the latest version."
They're clueless. I'm a NEW member and literally downloaded the app for the first time THIS WEEK. I downloaded it on my Apple TV, and per my settings it was downloaded automatically to my iPhone and iPad at the same time. Same, CURRENT version on all devices. And my passwords are STORED. I don't type them.
Again:
1. My password works on the iPad app.
2. The SAME password on Apple TV fails. It says "No such user." 🙄
3. The iPhone app won't even launch. 🙄
After numerous messages with support, they still refuse to acknowledge that their apps are at fault. Every reply implies *I* must be at fault somehow.
It's infuriating.
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Television academy viewing platform
Very difficult to get it to accept my login information
New design looks pretty good
New version works better and looks way better. Thanks.