MyCard CADDY First Financial User Reviews

First Financial Bank, NA

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Doesn’t work

Even when I have card “locked” it shows as active in the bank’s system and lets transactions go through. This has cost me money and me repeatedly getting an overdraft charge. Nobody has a solution or can tell me why it is doing this. It’s quite annoying and frustrating. It worked well at first now it’s just not working. Very frustrating to me.

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Brsell26

6 months ago

Response from developer

Thank you for your feedback. If you are still experiencing this issue, please reach out to us at 877-322-9530 so we can research it further.

Never works properly

Always having to delete and re install the app . Now I can’t even add my debit card to it I sure wish they would fix it .. very frustrating and really not worth the trouble anymore ..

F&ckAt$t

10 months ago

Response from developer

Thank you for your feedback. We are sorry to hear that you are having difficulties with the app. Please reach out to us at 877-322-9530 to have an Advocate assist you.

Great but could be better

Id love if you guys added an apple pay auto add feature so it would be a lot simpiler and faster to add my card to apple pay

Wrbgcreased

a year ago

Response from developer

Thank you for your suggestion, we have forwarded your feedback on to the appropriate party for further review.

dumb problem

ive had to delete and reinstall like 5 times cause it wouldnt let me in

Broddddddddn

a year ago

Response from developer

We are sorry to hear that you are experiencing issues with the app. If you are still unable to log in, please reach out to us at 877-322-9530 for assistance.

App trying to charge me to download

I have had this app for over a year .... it wouldn't open I had to delete the app trying to re install and now it's trying to charge me! Would love if they had a website connected to this so I could atleast unlock my card. When I call first financial they say they don't know to call mycard caddy but my are caddy gives the first financial number as the contact... this is ridiculous

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nmbf1234

a year ago

Response from developer

We are sorry to hear that you are experiencing difficulty with the app. The app should not be charging you for use. Please give us a call back at 877-322-9530 if this is still an issue. We apologize for any inconvenience this has caused you.

Come on people!

I went to the bank to pay my credit card balance and asked if I could link the card to my online banking so I could just transfer money to pay it. She said just use the My Card Caddy app and I would be able to do that. But I can’t do that with the app. I downloaded it anyway and put in my info. When I put in my address it would not accept my state of Indiana and turned the box red, just kept saying please enter your state. I gave up and deleted the app.

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Lancing Knight

2 years ago

Response from developer

We apologize that our app's features aren't what you were expecting. We do offer access to payment options through eZcard, our Credit Card Online Banking. You can enroll by visiting www.bankatfirst.com, selecting "Other Links," then "Credit Cards". To talk to a Client First Center Advocate, please call us at 877-322-9530 and choose Option 3 from the Main Menu. We’d be happy to help.

Card

Why can you not look at your statement and pay online?

fort2233

4 years ago

Response from developer

Hello - We apologize that our app's features aren't what you were expecting. However, we offer access to your statements and payment options through eZcard, our Credit Card Online Banking. You may enroll by visiting www.bankatfirst.com, then selecting "Other Links," then "Credit Cards". If you would be interested in speaking with a Client First Center Advocate, please call us at 877-322-9530 and choose Option 3 from the Main Menu. We apologize again and hope to hear from you soon.

Review

I love the efficiency, safety, convenience. Thank You

ProCalm

5 years ago

Response from developer

Fantastic!! We are happy to hear that our app and the features it offers are efficient and convenient for our clients. We are continuously working to make advances that are beneficial for our client's online/mobile banking experience, and keep their information safe. Thank you for the positive feedback and review!

Why bother?

Unless I’m missing something, there’s no make payment feature in the app. Why would you make a credit card app that doesn’t allow you to make your monthly payment? This app doesn’t give me any info I can’t access by just pulling up the account through the website. Hopefully a make payment option is coming soon, otherwise downloading this app is pointless.

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DFBJeff