No Customer Service Response
I already paid, so I’ll make the best of it, but don’t sign up if you expect help when you have questions (outside of their very minimal and narrow-focused FAQs).
I don’t mind the nonstop references to Ganesh etc. However, I do wish they had mantras that were translated into other languages (as an extra feature). They’re beautiful sounding, just not as profound for English speakers. There is a translate option, so you can transcribe the meditations or mantras beforehand, but some are long and very poetic (aka you won’t remember them). The mantras and meditations are beautiful in meaning, that’s why I think it would be more powerful to offer them in other languages (for newbies like myself).
If you want to write a review via the app, they only offer an email option (why would I only want to email these guys when they don’t respond to emails). I want people to have the whole picture.
My 5 cents.
Response from developer
Thank you for sharing your feedback. We truly appreciate it and apologize for any inconvenience caused by the delay in communication. We’ve reviewed our records but haven’t found an email matching your description. We want to assure you that we promptly respond to all emails. Could you please try reaching us at hi@navamsha.com directly from your email app? This can help us troubleshoot and ensure we receive your message this time. Please mention your username Uberbrawd. We’re glad you’re finding value in the mantras. Regarding your suggestion to offer translated mantras, it’s worth mentioning that mantras are traditionally chanted in Sanskrit, as it’s believed to hold unique vibrational qualities in this language. However, we appreciate your input and will share it with our team as we work to enhance the app experience. If this helps resolve your concerns, it would mean a lot if you could revisit your review and rating to reflect your updated experience. Thank you again for your patience and for helping us create a better experience!
