Not as good as the old VSECU app
The app just disappeared off my IPad, so I had to reload it. And the Touch ID stopped working on my phone. The app is slower than the old VSECU app. And the “chicken” graphic for the app is simply ridiculous. It’s like the bank thinks it’s catering to an unsophisticated clientele, which is somewhat insulting. You just know this is a downgrade in services when they’ve spend so much money on advertising how “great” the new merged bank is. And as someone else mentioned, line items are kept in the pending status too long. I know the transaction has gone through because the vendor already received the funds, and shipped the item out days ago, and postal tracking indicate the package will be received tomorrow, and it still shows pending on the app. I do think the account debits shown in red is an improvement.
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Terrible ap
The new ap is awful. It freezes or won’t open to log in. To get it back I have to delete the ap and download again or reboot my phone. Usually that brings it back. Now I’ve been unable to log on with for two days. The web site works on my laptop but not the phone. That’s better than nothing but still a bad website. Seems at least 15 years behind my other banks’ websites.
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Need to fix
I have been apart of this bank for at least a few years now. This new merger I have no problems with. What I do have problems with is not seeing my deductions from what money I’ve already used. It provides false information with what I know to be true. I cannot accurately get a sense of how much money is in my account because I know I’ve already spent some and the balance has not gone down.
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