Great support
Just recently moved to Texas and was in the market to rent a home. I was low enough to look through other means and came across a property owned by opendoor as someone was trying to rent it out. The app instructed me on what to do directing me to a representative who took down the information and made sure it won’t happen again. Thank you so much for being so detailed in the app and when it’s time for me to buy a home, you’ll be my first stop where ever I am!
Show less
Where User Experience Comes Last
I’ve tried to use that app so many times. They send me emails and I try follow the links but I’m required to answer question after question beforehand. Some of those questions start with an erroneous premiss like “Is this the house you’re trying to sell?” Uh, NO! …but the only option is to tap a button that says “That’s It!”. So I force quit the app, relaunch, same question. Who wants to take a survey every time you want to look at a house. Zillow, Realtor, ReMax and Trulia let you use their app. It’s no wonder Opendoor is having “troubles”. Their app is terrible. Not sure I’ve ever made it far enough to see what a listing looks like on the Opendoor app. I get sick of taking endless surveys and bail before seeing the house. The App ecosystem will be better when this app is gone. Maybe they should put the app in the hands of a user who isn’t an Opendoor Executive before unleashing this on the rest of us. Poor work, Opendoor.
Show less
A loophole to offload faulty houses at full price
$25k+ in damage repairs so far. Bought a house from open door full asking price (they were not willing to negotiate). Had it inspected. After moving in we discovered the studs were like graham crackers you could crush in your hand from termite damage and it had live termites. It has cost us over $25k to repair so far (not finished) and since open door never lived in the house and the damage wasn’t visible or disclosed to them by the person they bought it from we have no legal recourse and are just stuck with the mess. If we’d bought it from the previous owner they would have had to disclose it or risk being sued, but because it went through opendoor they muddy the waters
Show less
Fast reliable service
Needed to sell my home quick, and thanks to Opendoor in a matter of days it was done! Unbelievable! It would have taken months otherwise. No one can match this
Discrimination
After being able to self tour and visit homes for two years I was denied access. I am a single woman. I am not sure if their target demographic is different from mine however, I was denied access to self tours abruptly. Their excuse was that my phone number was not verifiable. Completely false; I use my phone number every single day, as well as, that being my contact number on all of my bills, utilities, and mortgage payments. Ladies, if you are looking to purchase a home, perhaps a rental property steer clear of this company. I believe they are targeting dual income families. However that is no excuse for discrimination against women! A woman may want to purchase a first home or a rental property and build a life of financial independence without companies like open door, discriminating against them!
Show less
Users Beware
Incredibly painful and unpersonal experience. All correspondence is inconsistent and generic. For instance, after a severe weather event a house I was interested received substantial damage. Two months later and they hadn’t even put the for sale sign back up. When I messaged them asking if they were aware of the damages they sent back an faq copy/paste about the price being based on comps.
Also, they pretty much force you to use an agent to submit the THREE pieces of paper required to submit an offer.
If you want to try negotiating the largest purchase of your life with a robot that isn’t local, this might be the platform for you.
Also, they pretty much force you to use an agent to submit the THREE pieces of paper required to submit an offer.
If you want to try negotiating the largest purchase of your life with a robot that isn’t local, this might be the platform for you.
Show less
Suspicious Activity
There was someone sitting in the porch talking to two other ladies when we arrived. They immediately left when they saw us park our vehicles. One lady come back get picked up by someone in another vehicle. All 3 cars and people show up to our next showing which was 10 mins away and 1 hr later.
Missing features
The app is lackluster. Opendoor is frustrating. Selling to them was easy. Buying through them was terrible. The different departments within Opendoor don’t communicate with each other. And there’s never clear definition of who owns what, so I was frequently left with the direction to call someone else.
After closing, I continue to get notifications for house searches in my area. I’ve asked to unsubscribe multiple times.
Two star rating for the easy sales process and for one specific financial representative.
After closing, I continue to get notifications for house searches in my area. I’ve asked to unsubscribe multiple times.
Two star rating for the easy sales process and for one specific financial representative.
Show less
Started okay but then took a turn
The concept of the app is very efficient. Touring homes privately at your own time and no pressure is the best form of freedom when touring a home. Yet, if by there standards you view to many homes you get blocked from touring privately. The one feature that makes this app and concept stand out ends up being unavailable to the user, just by using it more then what the people behind this app believe you should. My instructions to clear this issue were said to be “ get a agent with you to tour”. So, the best feature this app provides of a private tour at your own time. Is now not a possibility. Good idea and good concept but counter intuitive precautions.
Show less
Great for browsing but poor quality homes and customer service
At first, I really enjoyed being able to see a house that was listed without bothering my agent to drive all over Atlanta to let me in. This concept alone is what make’s Opendoor “open house” concept awesome. In this market, agents are far too busy and gas cost way too much to bring them along with you on every single home search.
Mind you, my husband and I have put offers in on 6 homes in the last year and all lost to cash offers and much higher offers even though we offered $20k - $50k more. Knowing an agent only gets paid when we close, we are careful not to waste her time out of respect.
The more homes we saw via Opendoor vs the other homes, the quicker we noticed that most of the Opendoor homes were in need of a lot of work. Especially at the asking price. Some of these hime were so poorly made “market ready” that you could see where fresh carpet that wasn’t tacked down was laid over wet floors that dogs peed on. The smell was rancid. Another house had all the windows painted shut and the foundation was completely crumbing. Another house the toilet was running and when I inspected a bit closer found in the other side of the bathroom in the garage, the walls were wet with mold.
Anyone who knows nothing about what to look for will find themselves buying a mess.
At the end of the day, Opendoor would be better off just being a home touring company for a small fee.
Mind you, my husband and I have put offers in on 6 homes in the last year and all lost to cash offers and much higher offers even though we offered $20k - $50k more. Knowing an agent only gets paid when we close, we are careful not to waste her time out of respect.
The more homes we saw via Opendoor vs the other homes, the quicker we noticed that most of the Opendoor homes were in need of a lot of work. Especially at the asking price. Some of these hime were so poorly made “market ready” that you could see where fresh carpet that wasn’t tacked down was laid over wet floors that dogs peed on. The smell was rancid. Another house had all the windows painted shut and the foundation was completely crumbing. Another house the toilet was running and when I inspected a bit closer found in the other side of the bathroom in the garage, the walls were wet with mold.
Anyone who knows nothing about what to look for will find themselves buying a mess.
At the end of the day, Opendoor would be better off just being a home touring company for a small fee.
Show less
