Leave a Review Mate for Embrace watch
Dose not work for pnes
Hi I have definitely had seizures before with drop and nons
Maybe there could be some more like this app.
And put it in
With the embech Watchadibisceglie at you
Developer Response
Thank you for your feedback. At the moment, Embrace2 is not designed to detect falls. Instead, it is designed to detect unusual patterns that may be associated with tonic-clonic seizures that last for 20 seconds or longer. We are, however, researching this area, and should we have any updates in the future, we will be sure to keep you informed through our Blog and social media channels.Effective rest is wrong
The rest mode is extremely wrong. I can be up all l night reading or watching tv and it report I am sleeping. Not to mention even being out of bed and eating. It lists me as sleeping.
Useless123456karen
Developer Response
Hi, we are very sorry to hear this! Have you had a chance to report this to our tech team at support@empatica.com? If not, please send us an email with the details of the problem so that we can address it as soon as possible. Thank you so much!Mate
Is not tell me when to take my medicine and on my Watch Alami mean and Notify mecassielongshaw
Nonexistent customer service
This company does not care about you. All they want is their money.lauren guillebeau
Developer Response
Hello, I see that we've been in touch this week, and it appears that your concern has been all taken care of. I do apologize however for the delay in initially hearing from us. We have recently received a very large influx of emails, but are diligently working towards responding to everyone as quickly as we can. All the best!anoying
why does the app constantly need to log me out and it does not even offer a faceid login option - makes the app to painful to useE1D1
Developer Response
Hi, thank you for reporting this! Could you please contact our support team (support@empatica.com), if you haven't already, so that we can look into this as soon as possible? Thank you!Not working anymore
This app used to work great but for the last couple of days it hasn’t. It keeps telling me no data recorded, my memory isn’t full so it’s not that. Can you please fix it soon because it’s driving me crazy! The alert app works great tho!chnichols
Developer Response
Hi, sorry about that! We've working on it - you should be able to see your rest and physical activity data shortly. For any questions feel free to email our support team at support@empatica.com. Thank you!Mate App has time delay
The alert app has always outshined the mate app
There has always been a time delay on data syncs and data showing up in the Mate app.
I took a 6 month break using embrace. The mate app isn’t working at all now. I noticed another reviewer indicated it hasn’t been working for a week.
This function is actually very useful and I hope to see it improved!Show lessemanenohp
Developer Response
hi, thank you for your feedback! Sorry about the troubles - our tech team has already implemented the fix to the issue you've been experiencing. We suggest checking back shortly. For any follow-up questions, please feel free to contact us at support@empatica.com. Thank you!Not working anymore
This has been working well for over a year, but suddenly no data is recording. Everything is up to date, I have tried every suggestion on the help list. Nothing!Abbs1554
Developer Response
Hi, I’m sorry about the issue. We discovered an issue with the Mate app which has been fixed. You should begin to see the data shortly. Please follow the progress through status.empatica.comGreat App....when it works
Sent the Embrace 2 with my daughter to College for a little piece of mind for her Seizures. Although the alert is still working the app to see her sleep pattern has not worked for 1 week. Please fix!worried mom to Manda
Developer Response
Hi! I’m sorry about the issues. We experienced a glitch with the Mate app which has been fixed. You should begin to see the data shortly. Thanks!Have to have website
Can’t access without permission and the website. It would been nice to use. Need easier access to application.fgasp
Developer Response
Hi, thanks for your review! To use the Mate app, you would need to first create an Empatica Account through https://myembrace.empatica.com. This account should be linked to your Embrace watch and the Alert App, for you to have access to the data through the Mate app. Please write to support@empatica.com for more information. Thanks!
