Shocking
The app should do one thing right - open a door - but it manages to complicate that with regular login failures, and an onboarding screen that appears every time you log in. Support suggested it’s a Wi-Fi / 4G issue but I have Wi-Fi disabled and I still get stuck in front of the door once every three times. Very frustrating to use and the rest of the office agrees
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Appalling
This app has literally one function and it can’t even do that well. It keeps logging out randomly (even with Wi-Fi off), every time you log in it shows the instructions as if it’s the first time, the widget doesn’t show anything but text even if I have favourite keys, sometimes you have to log out and log back in cause the keys don’t work…
Seriously I’d rather have a physical key
Seriously I’d rather have a physical key
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Nicer UI but still high failure rates
Need to try about 5 times to get GPS verified. If GPS api doesn’t work well for you, why not just try collecting a list of Bluetooth and Wi-fi devices as alternative verification solution?
Had issues - but was resolved by developer
Encountered some issues but these were resolved by the developer who helped me out at 12am in the morning.
Thanks Marwan - appreciate the help and quick support.
Thanks Marwan - appreciate the help and quick support.
Unlock failed
Getting unlocked failed no apparent reason. Other people’s app works fine
Response from developer
Hi Could you please update to the latest version that will fix your issue, if you have any further problems could you please email us on support@doordeck.com
Really unreliable
80% of the time, I have to get a colleague to let me in manually.
No self-serve password reset.
Really confusing UI.
I miss keys.
No self-serve password reset.
Really confusing UI.
I miss keys.
Needs improvement
Signs me out for no apparent reason
Response from developer
Hi Roypaul6 Im sorry that was done to you, we have recently upgraded our security, to the newest and shiniest, and although we don't like to do it, some users had to be logged out if the migration failed, the new system is both faster and more secure. If you have any further issues please feel free to email us on support@doordeck.com
Smartphone access control
Just awesome. Means I don’t have to carry multiple plastic cards. Well done 👍🏻
Disappointed
Just won't work, sorry guys got some work to do when you want to achieve your goals I've heard on Demo-Day
