Easy Peasy!
Issues
Response from developer
Nonyobuz, this is a known issue that is currently being worked on and we apologize for the inconvenience this has caused. If you need immediate banking assistance, please don't hesitate to reach out to your nearest branch location.
Won’t work
Response from developer
BelovedPenguin, this is a known issue that is currently being worked on and we apologize for the inconvenience this has caused. If you need immediate banking assistance, please don't hesitate to reach out to your nearest branch location.
Good app... when it works
Response from developer
Norahsaur, this is a known issue that is currently being worked on and we apologize for the inconvenience this has caused. If you need immediate banking assistance, please don't hesitate to reach out to your nearest branch location.
Brayden
Response from developer
Braydenjj, this is a known issue that is currently being worked on and we apologize for the inconvenience this has caused. If you need immediate banking assistance, please don't hesitate to reach out to your nearest branch location.
The new app is not good
Response from developer
hhauduebnsnwo, we apologize for the difficulty you are experiencing with our new Mobile App. We will relay this feedback to the developers in hopes improvements can be made. If you have any further questions or need assistance, please don’t hesitate to reach out to your nearest branch location.
Account locked
Response from developer
jmp3021, we regret to hear you are locked out of your account. We ask that you try and reset your password by clicking on Help>Forgot or Reset Password>Submit>Account Number>Account Type>Last 4 of your SSN>Zip Code>Verify. Once you have completed this process you will be asked to reset your password with the following criteria; 8 characters or more, including 1 upper case letter, 1 number and 1 special character. Please keep in mind that your username and password for the Mobile App are separate from Online Banking. If you change your password in Online Banking it will not change in the Mobile App. If you are still having issues after you have followed these steps, please reach out to your local branch representative so that they can work directly with you in resolving the issues you are experiencing. We apologize for any inconvenience this has caused.
Great App
Broken since last update
Response from developer
Hughmungouswot, we regret to hear you are locked out of your account. We ask that you try and reset your password by clicking on Help>Forgot or Reset Password>Submit>Account Number>Account Type>Last 4 Digits of Social Security Number>Zip Code>Verify. Once you have completed that process you will be asked to reset your password with the following criteria; 8 characters or more, including 1 upper case letter, 1 number and 1 special character. If you are still having issues after you have followed these steps, please reach out to your local branch so it can be investigated further. We apologize for any inconvenience this has caused.
I can't login
Response from developer
Bryansbbg, we regret to hear you aren’t able to sign in. Since the app is new and different, you will be required to create a separate username and password. If you are still experiencing issues after you have created a separate username and password, please contact us directly or email us with the closest branch location so that we can serve you better in the future.
