Leave a Review The Shade Store V1
Doesn’t work
I set this up when I first got shades (with a lot of trouble then) but the app kept deleting or unpairing with various shades. Pairing with the remote never worked, pairing with the bridge was a hassle (once shades are hung) and often didn’t work.
I tried to set this up again and now the bridge won’t pair automatic or manual (had to go through troubleshoot), and once the bridge was set up, none of the shades will pair with the app using either of the two methods (remote or bridge).
The app is useless.Show lessKelly McDonald
Reset password link not working
When I got my new iPhone, it made me log back in, but I don’t know the password. I’ve used the reset password link 5 times over 2 days and I am getting no emails. Please help!GA Derm
V1 app works for me but can’t connect to Google Home?
How do I connect V1 and wifi bridge to Google Home?chicakarita
Worked for a while
Now timers don’t work, tried to set up new timers. No luck. Help menu takes you to the web page with the original set up guide. Very frustrating and disappointing for the high cost.Dasup
Amateurish
Worst app on my phone. Poorly designed and incredibly finicky. Wish I had gone with a different brand with better software.NE1BUTYOO
Too many problems
Does not automatically handle day light savings, reset Pw does not work.anotherbrent
User help needs a lot is improvement
There’s no way to get your app password if you forget it. The “help” option takes you to the shade store website and is only help for design needs. Ugh! I can’t get this working on my new phone and I can’t remove the app to reboot. I’ve deleted it, but when I reload it, it only reopens and immediately sends me the login page.Show lessSqueakyWheel5
Developer Response
Hello, I am so sorry to hear about the issues you are having! Please know, I will do everything I can to help you correct this. In the settings, there is an account section where you can select "forgot password". This will then send you a link to reset. Any questions, please feel free to reach out to me directly at jacklyn@theshadestore.com or 1.800.754.1455 EXT 264.Does not function, horrible app!
This app is terribly written, it’s clunky and feels like something from 20 years ago. Non-stop errors without meaningful error messages. It doesn’t work most of the time, it only raises or lowers some blinds but not others.
This is a complete misrepresentation of what I was told by salespeople and customer service prior to placing an order.Show lessmskibbs
Developer Response
Hello, I am very sorry to hear about the issues you are having - I would love to troubleshoot this with you, and discuss the errors you are seeing so we can resolve these for you. Please feel free to reach out to me directly at 1.800.754.1455 EXT 264 or jacklyn@theshadestore.com. I look forward to working with you! Kind regards, Jacklyn DeckerThis company straight up do not care
Awful app that never connects. PointlessiFeral
App Has Limitations
We have nine motorized devices (shades) in four rooms. It is quite limiting to have only a 20 timers capacity. If you set each shade to open once in the morning and to close at night, that’s 18 timers used already. If you want to close certain ones during the day when the sun is coming in, you don’t have much of an option remaining. So, we had to make the decision to leave certain shades open all night to save timer slots. Six shades at the back of the house stay open all night for this reason when normally we would close them. The app is still unstable; sometimes an issue arises where a shade doesn’t close even though the app hasn’t been accessed. Nothing has been changed, it just decides to not function. I am forced to use the wireless hand-held controller several times a day, so the “automatic” timer function is anything but.
Update: Following up on input from the app’s developer, we did two things; 1) we moved the WiFi bridge to a more central location. We already had a signal booster close to the shades. After moving the bridge (just a small black box the size of a deck of cards), all of the shades came back online and have stabilized so that they work both on the timers and when you manually engage “Go” on a scene; 2) we set the timers to activate scenes instead of individual devices. This cut down on the number of timers used so that now all shades can be closed at night and shades can be closed on timers as necessary during the day when the sun is coming in, especially this time of year when the sun is lower in the sky. After having good performance for two weeks, I would rate the app much higher, probably a “4”.Show lessSulawesi
