So Much Potential
City Xerpa needs to update its algorithms to be consistent with actual delivery time. Currently, it is (current time + 5 minutes). This is incredibly stupid.
Also, whether you pre-schedule an order or you select ASAP, you end up in the same queue. Why schedule an order ahead if you are put at the END of the waiting list?! You’re literally better off doing an ASAP order and not scheduling ahead. This is ridiculous.
Do better, or hire better Product Managers. There is so much potential here but very basic concepts are forgotten from the user experience.
Response from developer
Hi, Thank you for sharing your feedback with us. We understand your frustration regarding the quality of service and delivery accuracy. Rest assured, enhancing these aspects is our top priority. We are continually working to improve our algorithms to provide more accurate delivery time estimates. Regarding your observation about the scheduling system, we acknowledge that there's room for improvement. Your feedback highlights an area where we can refine our processes to better meet our customers' needs. We're actively reviewing our scheduling mechanisms to ensure that pre-scheduled orders receive appropriate priority without compromising on delivery efficiency. Your comments regarding our product management team are duly noted. We strive to hire and retain the best talent to drive innovation and enhance the user experience. We'll take your suggestions into account as we continue to evolve and improve our services. We appreciate your patience and understanding as we work to address these concerns. If you have any further questions or feedback, please don't hesitate to reach out to us directly. Thank you for choosing CityXerpa. Best regards, The CityXerpa Team
