Not (pretty) simple, at all
I am a veteran Criminal Case player. I started on Facebook and completed every case on every chapter, except the final chapter in Paris. I became too busy with my jobs but now I am playing on most of your stand alone game apps. I will never understand why I lost all of my progression except for the first chapter in Grimsborough even though the apps are connected to Facebook, where the game originated. It may be a result of the original Criminal Case (Grimsborough) being on Facebook and from there we would go to the “airport” and “fly” to other chapters. My problems started with the CC: Paris app, one day I was no longer connected to Facebook and I have received error messages ever since. About a week ago the same thing happened with the CC: Save The World app. The error message on Facebook states that the app developer (You!) are aware of the issue. So why can’t you figure out the problem with Paris and Save The World? Since your game originated on Facebook, Meta should be able to help you connect apps (including full progression) and prevent future problems. Of course I realize you may not care enough to fix the problem. It seems very clear to me that your company name, Pretty Simple, has become an oxymoron.
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