High failure and crash rate
Although the app (and the web version) are nice and convenient when they work, they both have a very high failure or incomplete rate. I often have to try multiple times to get my church donations through. Sometimes I can’t tell until later whether it did or not. This application AND website is just too unreliable and unpredictable. Further, customer support is virtually non-existent. If you are considering this service for your institution, I would look elsewhere.
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