Instructions to scan and validate at a Diva in the airport, however, Diva will not scan. Diva is not operated by B Free Tax but by another Vat company. After numerous emails to BTax ,which was quickly responded to, and trying everything they said to do, I gave up. Other Tax Free stands cannot assist as this is not a company they are familiar with. I spend over 40 minutes trying. Last contact from company, asked me to send them a copy of my boarding pass and they would try to validate. Never heard from them! Glad this wasnt a significant refund!
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