BulletVPN User Reviews

Top reviews

App fails

This app worked good the first 6 months I had it. I haven’t been able to connect for A year now. Sent feedback and diagnostic reports, never got an issue resolved. I guess they got their money and don’t care about fixing the issues. Oh look, after 2 months the developer finally read my review and NOW they want to “help”??? LAME CUSTOMER SERVICE!!!! How do I rate Less than zero?
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Response from developer

Hi there, We are very sorry to hear that! Please contact us at support@bulletvpn.com so we can get more insight about this matter and resolve it as soon as possible.

Optimism it faster please

Please fix slow connection.

Response from developer

Hi there, Please contact us at support@bulletvpn.com so we can get more insights about this matter and resolve it as soon as possible.

Scammers

Does not work, will not refund. DO NOT BUY!

End of life vpn

Some locations doesn’t work, support running in circles, but you can find locations that works well. YMMV

So much for that idea

I discovered I had no internet one night, the next day I called my provider and was told my modem was outdated, but I should still be able to use the internet.
After purchasing a new modem ($169+), I still had no internet.
The tech from my provider was able to connect to my wireless no problem while I still couldn’t.
We decided it had to be the VPN that was the problem, but I couldn’t get in to disconnect it without internet, so I deleted the app and everything went back to normal.
So much for Bullet VPN, they can keep their lifetime subscription, I have absolutely no use for it.
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Response from developer

Hi there, We are sorry to hear that you've had a bad experience with our service! Please contact us again an support@bulletvpn.com so we can further investigate the issue and resolve it as soon as possible.

APP COLLECTS SENSITIVE DATA NOW

10/05: the company developing this app have no interest in protecting your data or keeping the app up to date and secure.

6/20: it’s clear they only updated the app to make a quick profit and the added data collection to profit off compromising user privacy. Very predatory and dishonest. I used to give this 5 stars but then they added a lot of data collection, including data that is specifically linked directly to you. Data they do not need to collect to run their app. Until they go back to the checkmark with “data not collected” I can’t recommend and will be uninstalling. Shame on you guys. Running a PAID VPN and collecting sensitive data *you do not need to in order to have the app* It’s been a month with no update and still collecting sensitive data.
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Response from developer

Hello, As clearly stated in our Privacy Policy https://bulletvpn.com/bulletvpn-privacy-policy/, please note that we strictly follow a no-logs kept policy. BulletVPN does not collect logs of any user activity, nor can it link any other collected information to any specific user. We do not collect any logs of user browsing history, connection history, traffic and data transfer, or DNS queries, nor do we store VPN connection logs of any type. May we ask how you came to the conclusion that we started “adding a lot of data collection?”

APP COLLECTS SENSITIVE DATA NOW

6/20: it’s clear they only updated the app to make a quick profit and the added data collection to profit off compromising user privacy. Very predatory and dishonest. I used to give this 5 stars but then they added a lot of data collection, including data that is specifically linked directly to you. Data they do not need to collect to run their app. Until they go back to the checkmark with “data not collected” I can’t recommend and will be uninstalling. Shame on you guys. Running a PAID VPN and collecting sensitive data *you do not need to in order to have the app* It’s been a month with no update and still collecting sensitive data.
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Response from developer

Hello, As clearly stated in our Privacy Policy https://bulletvpn.com/bulletvpn-privacy-policy/, please note that we strictly follow a no-logs kept policy. BulletVPN does not collect logs of any user activity, nor can it link any other collected information to any specific user. We do not collect any logs of user browsing history, connection history, traffic and data transfer, or DNS queries, nor do we store VPN connection logs of any type. May we ask how you came to the conclusion that we started “adding a lot of data collection?”

Bullet Review

I’m currently doing a trial of the service. My thoughts so far: Good speeds. Nice app UI. No leaks. No disconnects. Wish it had adblock. Missing a few major US locations like California & Texas. Would be nice to have an option to access lan devices. Overall, a decent VPN.

Response from developer

HI Orci, I am sorry about these issues. We would like to offer you a new trial. Please contact us at support@bulletvpn.com to help you out.

APP COLLECTS SENSITIVE DATA NOW

6/20: it’s clear they only updated the app to make a quick profit and the added data collection to profit off compromising user privacy. Very predatory and dishonest.

I used to give this 5 stars but then they added a lot of data collection, including data that is specifically linked directly to you. Data they do not need to collect to run their app. Until they go back to the checkmark with “data not collected” I can’t recommend and will be uninstalling. Shame on you guys. Running a PAID VPN and collecting sensitive data *you do not need to in order to have the app* It’s been a month with no update and still collecting sensitive data.
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Response from developer

Hello, As clearly stated in our Privacy Policy https://bulletvpn.com/bulletvpn-privacy-policy/, please note that we strictly follow a no-logs kept policy. BulletVPN does not collect logs of any user activity, nor can it link any other collected information to any specific user. We do not collect any logs of user browsing history, connection history, traffic and data transfer, or DNS queries, nor do we store VPN connection logs of any type. May we ask how you came to the conclusion that we started “adding a lot of data collection?”

Good VPN. Latest update issues

Great VPN but the latest release on iOS and MAC OS seems to have a problem when switching it off. It seems to lockup now and again. Have to switch of the MAC and iPhone to clear the stuck app. Otherwise always been great.

Response from developer

Hi, Thank you for the review. Our team is working on new updates for the apps and we will take your notice into consideration. For any further inquiries, please contact us at support@bulletvpn.com.

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