Leave a Review BulletVPN
So much for that idea
I discovered I had no internet one night, the next day I called my provider and was told my modem was outdated, but I should still be able to use the internet.
After purchasing a new modem ($169+), I still had no internet.
The tech from my provider was able to connect to my wireless no problem while I still couldn’t.
We decided it had to be the VPN that was the problem, but I couldn’t get in to disconnect it without internet, so I deleted the app and everything went back to normal.
So much for Bullet VPN, they can keep their lifetime subscription, I have absolutely no use for it.Show lessMetric Numbskull
Developer Response
Hi there, We are sorry to hear that you've had a bad experience with our service! Please contact us again an support@bulletvpn.com so we can further investigate the issue and resolve it as soon as possible.APP COLLECTS SENSITIVE DATA NOW
10/05: the company developing this app have no interest in protecting your data or keeping the app up to date and secure.
6/20: it’s clear they only updated the app to make a quick profit and the added data collection to profit off compromising user privacy. Very predatory and dishonest. I used to give this 5 stars but then they added a lot of data collection, including data that is specifically linked directly to you. Data they do not need to collect to run their app. Until they go back to the checkmark with “data not collected” I can’t recommend and will be uninstalling. Shame on you guys. Running a PAID VPN and collecting sensitive data *you do not need to in order to have the app* It’s been a month with no update and still collecting sensitive data.Show lessAnony00_
Developer Response
Hello, As clearly stated in our Privacy Policy https://bulletvpn.com/bulletvpn-privacy-policy/, please note that we strictly follow a no-logs kept policy. BulletVPN does not collect logs of any user activity, nor can it link any other collected information to any specific user. We do not collect any logs of user browsing history, connection history, traffic and data transfer, or DNS queries, nor do we store VPN connection logs of any type. May we ask how you came to the conclusion that we started “adding a lot of data collection?”APP COLLECTS SENSITIVE DATA NOW
6/20: it’s clear they only updated the app to make a quick profit and the added data collection to profit off compromising user privacy. Very predatory and dishonest. I used to give this 5 stars but then they added a lot of data collection, including data that is specifically linked directly to you. Data they do not need to collect to run their app. Until they go back to the checkmark with “data not collected” I can’t recommend and will be uninstalling. Shame on you guys. Running a PAID VPN and collecting sensitive data *you do not need to in order to have the app* It’s been a month with no update and still collecting sensitive data.Show lessDeveloper Response
Hello, As clearly stated in our Privacy Policy https://bulletvpn.com/bulletvpn-privacy-policy/, please note that we strictly follow a no-logs kept policy. BulletVPN does not collect logs of any user activity, nor can it link any other collected information to any specific user. We do not collect any logs of user browsing history, connection history, traffic and data transfer, or DNS queries, nor do we store VPN connection logs of any type. May we ask how you came to the conclusion that we started “adding a lot of data collection?”Bullet Review
I’m currently doing a trial of the service. My thoughts so far: Good speeds. Nice app UI. No leaks. No disconnects. Wish it had adblock. Missing a few major US locations like California & Texas. Would be nice to have an option to access lan devices. Overall, a decent VPN.Orci
Developer Response
HI Orci, I am sorry about these issues. We would like to offer you a new trial. Please contact us at support@bulletvpn.com to help you out.APP COLLECTS SENSITIVE DATA NOW
6/20: it’s clear they only updated the app to make a quick profit and the added data collection to profit off compromising user privacy. Very predatory and dishonest.
I used to give this 5 stars but then they added a lot of data collection, including data that is specifically linked directly to you. Data they do not need to collect to run their app. Until they go back to the checkmark with “data not collected” I can’t recommend and will be uninstalling. Shame on you guys. Running a PAID VPN and collecting sensitive data *you do not need to in order to have the app* It’s been a month with no update and still collecting sensitive data.Show lessDeveloper Response
Hello, As clearly stated in our Privacy Policy https://bulletvpn.com/bulletvpn-privacy-policy/, please note that we strictly follow a no-logs kept policy. BulletVPN does not collect logs of any user activity, nor can it link any other collected information to any specific user. We do not collect any logs of user browsing history, connection history, traffic and data transfer, or DNS queries, nor do we store VPN connection logs of any type. May we ask how you came to the conclusion that we started “adding a lot of data collection?”Amazing turn around
I first bought this app early on in the day to help support it when it was growing and the original owners kind of let it die. It didn’t work half the servers were slow and the connection wouldn’t connect half the time so I don’t know if they rebranded it and updated it with the original owners, or it got reborn. Either way the improvements this app are phenomenal. The speeds work as they should do the encryption process is correct and all the servers that I’ve connected so far are just as fast and just as quick wonderful improvementsShow lesssandy-elton
Developer Response
Hello there, Thank you for taking your time and leaving this amazing review. We always strive to give our best and meet the needs of our clients. Feel free to contact our support team if you face any issues!Company of liars
App does not have a kill-switch feature and according to their support you can only be given 6 wireguard config files even though the app allows you to connect to their servers, so it’s not an issue with their infrastructure from being unable to allow users to change wireguard connections at will. Their support system doesn’t email you when they reply to your case, and they claim that their system automatically closes your case every time they respond, but the timestamps show that’s not the case; they respond and then close you case a few hours later. You DO get an email when they close your case. Oh, and they will either mark it as “solved” when all they did was reply or they will mark it as “closed” which deletes the contents of your ticket. I’m contacting my bank because this is intentional fraud at this point.
UPDATE: now you’re deleting the cases so I can’t even view my case history.Show lessLav0c
Developer Response
Hello, We are sorry about the troubles that you faced. Please get in touch with us at support@bulletvpn.com to help you out.Crashes Frequently
I can’t connect to servers in South Africa and the app constantly crashes.Lucu267
Bad customer service
The app it really good for sure but it been two
Month since I haven’t use it and when I start the free trial it couldn’t and customer service is horrible email them mutiple time they didn’t respondbdjuly
Developer Response
Hello, We are sorry about the bad experience. I am willing to provide you with a new trial. We are constantly responding to emails within a decent time interval. Please get in touch with us at support@bulletvpn.com to help you out.Not fit for Kayo
Servers are far too slow to run Kayo, despite BulletVPN marketing itself as the VPN of choice for streaming Kayo internationally. I have 400mbbs internet with consistent speed that I've tested multiple times, yet anything live never works and is constantly buffering. Can't even watch kayo mini's consistently without buffering every 45s or so.
Only reason I give it two stars is their HD servers in other countries work well - but all the kayo ones are trash.Show lessneville from the bush
Developer Response
Hello Neville, We apologize for that. We are constantly working on enhancing the performance of our servers. Please contact us at support@bulletvpn.com to help you with any of your concerns.
