Leave a Review ESP Aperta
No alerts on phone
What is the point of this device if it doesn’t notify you someone is ringing the door. For a good 6 months it worked well. Please update so I receive notifications. Otherwise it’s completely useless. A waste of money and time.ragona
Need software updates to keep up with Apple
Good product, OK app but awful at keeping up with apple updates. Originally purchase the door unit having looked at other and decided this would run in the background via app refresh so it answers when someone rings. Then every Apple update this app falls behind and no won’t ring through so pretty useless product. Such a shame. Guys please update to give background refresh so it actually rings!Show lessMattyboyboom
Useless
Don’t bother it keeps failingflexmuso
Support good / terrible product
We’ve had the unit for over a year... Regularly used to losing connection with the device, need to keep resetting (which is a pain). Most recently however, this has resulted in no connection between the device and our phones ie no alerts when bell used by a visitor.
Support is amazing from uk staff in terms of talking you through the reset process, but no comment once you get to the point where the software falls down ie bell/unit useless.
Could possibly benefit from a software / app update, but with no apparent appetite to do so, this unit is rendered a total waste of time and money.Show lesseeeeeeeeeeeeeeeeeez
I wish this worked
Very unreliable.
Never works properly.
Wish we had bought a different system.clairerltl
Camera never online
Been using this for 6 months but currently looking for a replacement , it struggles to stay online , when connected to the wifi its not too bad but is very patchy when on 4G , it has promise but is quite there yetdeanomj
Great idea.... If it actually worked
One simple problem; when the bell button is pressed there is a 30 second (or more) delay between answer and response - you cannot hold a conversation with such a delay. Hard wiring the unit, as opposed to WiFi, makes little difference, there is still the substantial delay, rendering the product unworkable. Don’t waste your money; it’s no better than a simple doorbell.Show lesswasteofmonry
Great idea awful software
Once it drops you will find the instructions next to useless.
The bell keeps ringing unless you pick up your phone and turn it off.
Great idea. Poor product supportWiltsgirl
Good product but too slow
I have my unit installed in a location exposed to severe weather - especially wind and driving rain. This is the only product I could find that is robust enough for these conditions. I find that the product works OK, but if someone rings the bell response time on my phone is far too slow - often too late to talk to the caller. Surely something could be done to fix this? Connection to a local server for instance...Show lessYorkshireGrumps
No customer support
After drilling massive holes in my walls to get the in, its the biggest pile of crap ever.
Will be using a ring doorbell after all of this. It rings too loud the app now doesn’t work it’s slow as hell cant speak to anyone and I’ve spoken to so many people from the company and they don’t know the answers totally unreliable EXPENSIVE product if you’ve bought one take it back!!!Show lessBrooklynh16
