They do not cancel subscription
I used the service for 2.5 years to support Ukrainian based business. When I cancelled the subscription, the service kept charging me. I have a screenshot of the cancellation but when I chatted with support, I was told that they don’t know which account I took a screenshot of because it did not show my account ID on the screenshot. The problem is that when you go to your cabinet/subscriptions and payments, it does not show which account it is. Customer service rep Ivan V told me in the chat that maybe I thought I cancelled the subscription but I did not which is a lie and I have screenshots to prove it. I will have to report unauthorised transaction with my bank. Very disappointed with the cancellation process.
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Does not work
Nobody help with the situation
Terrible service
We had a annual subscription that was terminated early without explanation. No response to calls or messages. Terrible service.
Крута програма
Дуже подобається ця програма, особливо коли далеко від дому, дуже сумуєш за фільмами з нашим дубляжем. Тільки після оновлення, чомусь зникла бігова доріжка знизу екрану, тепер погано перемотувати фільми бо не бачиш по часу куди мотати, постійно домотую коли вже кінець фільму.
Need better connection
Nice amount of channels but when you watch a show it freezes for a few min and then skips the few minutes. If the connection is better I would keep the app, but to pay for app that always freeze makes no sense.
Response from developer
Hello, thank you for the feedback. Actually we never have such problems with video. It would be great if you could reach our to our support team to help you find out what is the problem. In 99% freezing is on the customer side. Slow internet connection or an old device. We are ready to help you find a soluting 24/7. Anyway - we are soory to hear you did not have a great experience.
I looove this app
I am using MEDIACAST for long time. Now it is even better than before. They got new cool channels. My kids love it sooo much! Finally my childen don't have to watch russian cartoons.
Also radio make me a good home friendly background
Also radio make me a good home friendly background
Amazing customer service
I used mediacast for years bit now they have changed everything. I need help to authorize my app. A guy from customer support speaks perfect English and je was very kind, patient and helpful!
Зробіть нормальний застосунок
Зробіть нормальний застосунок, на року тв не мож зареєструватись лише по емайл і зайти теж, коли реєструєшся вилітає,на телефоні то саме самі глюки, лише уже реєструєшся по номеру телефону,
Response from developer
Доброго дня пане Роман. Дякуємо вам за такий нещадний відгук. Сьогодні додаток на Roku TV буде автоматично оновлено. Просимо вас звернутись в службу підтримки, щоб ми могли вам допомогти.
Bad
I’m trying to cancel the subscription but it isn’t letting me, it’s saying to go into iTunes to cancel it but there’s no option on there- when I signed up it said nothing about having to pay
Changes and good
This is a good Ukraine service app and good price. Where is the other channels. Please add them what are missing. Or unless there has to be more payment. Needs to show what are available in purchase and we need our own password. Please make sure all channels are working properly. The good part. I’m Ukrainian and I can finally watch it.
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