Terrible app - unusable
This crashed repeatedly for a week but was manageable. It then wouldn’t upload data, when it did it was inaccurate. It progressively got worse until the app wouldn’t open. I deleted it and re-downloaded it and now it won’t let me log in or set up a new account. Contacted customer services multiple times but no response. Without a working app the tracker system is useless.
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No golden doodle??
No support for a golden doodle, a super popular breed nowadays. We have a mini golden doodle and I didn’t expect them to have that, but I figured they would at least have a golden doodle.
Gender error
I downloaded the app to try it to keep track of my puppy; however, when I started adding her information and I clicked submit, it gave me a gender error no matter which gender to pick, so I wasn’t able to try the app since I was not able to get out if that screen. Too bad, it looked promising.
Easy to use
Really easy and it saves my dog’s data when not connected to the net
Does what it says on the box
I have 2 dogs and I love it. It is so easy to sync. When I come home, all I have to do it open the app and it updates itself and shows what my boys were up to whilst I was away. Very easy to use. In fact, I don't even think I've the trackers in days. It feels like magic lol. The only issue I faced was that the app kept showing both trackers when I first tried to pair them with my phone and I wasn't sure how to go about it. The user guide explained it and then it was pretty straight forward from there. It's just an idea, but have you guys considered having a user guide within the app? Saves paper. Saves the planet.
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Not impressed
We don’t get any graph, the app just crashes and closes itself. Some days we get a percentage of daily recommended activity, but that’s all (iPhone 6, iOS12). Tonight it downloaded one dog’s data and we got % daily activity, but it lost the other dog’s and we got nothing at all. Despite reporting the bug through the app (including sending a video of what was happening) no one has been in touch and the view count on the video has not increased, suggesting it hasn’t been watched. Disappointed.
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Appalling
I bought a tracker and it won’t sync to the app at all. All the problems they report as fixed in the history updates are not fixed. When you contact the company for support, nobody answers you.
Don’t waste your money.
Don’t waste your money.
Great concept.... app needs fixing
I love the idea of this app with the tracker how ever on iOS the app is extremely buggy and I cannot actually connect the tracker or update the sync! The app crashes and I have to delete the app, reinstall and hope the tracker connects with out it crashing again! I’ve barely got 5 mins of use from it! Oh and the graphs don’t work no does the highly active/active or rest monitors work. Just tells you want percentage of exercise they’ve done! So in reality only 10% of the app works.... if you get it working!
Please fix these bugs!!
Please fix these bugs!!
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Poor customer service
This app hasn’t worked since we got it our dog for Christmas (over a month now)
Despite assurances by the app’s team that they would review my problem and get back to me. They still haven’t!
Disappointing that I can’t even open the app to see how my doggies progress is doing.
Considering this is over £30 its not worth it to be just a glorified tag!
Despite assurances by the app’s team that they would review my problem and get back to me. They still haven’t!
Disappointing that I can’t even open the app to see how my doggies progress is doing.
Considering this is over £30 its not worth it to be just a glorified tag!
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Really activity tracking app
My lovely Weimaraner, as big as he is, has a fat appetite. Without PoochPlay, wouldn’t have seen it!
