Today, I downloaded this app but it keeps on exiting on me as soon as I open and it’s very frustrating.
Developer Response
Hi User,
We are sorry about the unpleasant experience that you had with our app. We will surely assist you with this. To help you to resolve the issue, please follow the below-mentioned troubleshooting steps:-
1) Please delete the installed Fastrack Reflex App
2) Install the latest Fastrack Reflex app from the app store
3) Enter your contact number
4) After entering the contact number Bluetooth Pairing request will come up on the screen.
5) If ignored or canceled, the notifications will not come onto the band although the band will show as paired.
6) If you have by mistake missed out on tapping 'Pair' here, you will need to go to Bluetooth settings and Forget the Device.
Then you will need to pair it again from the start. Please do not miss tapping on the pair.
7) Make sure that you tap on Pair to allow for all notifications do come through.
If the issue persists, even after performing the above-mentioned steps, please write to us at customer.support@coveiot.com and we will connect with you immediately on this.
Thanks.There is no tab for notifications in the app. On the website you guys are showing that there is a notification tab on iOS but actually there is nothing. We can only revive notification for Calls and SMS and nothing else.
Developer Response
Hi User,
We apologize for the inconvenience caused. We'd never want you to experience something like that. We want to assure you that we are here to assist you. We request you to write at customer.support@coveiot.com, along with the phone model details so, that we can contact you to assist you better.
Thanks.Please improve interface or i else i have to stop using the product itself.
Problems:
While surfing the settings, back button gets invisible. I have to restart the app.
AUTO-HEART - which gives option to track whole day, never does in reality.
FASTRACK is a reputed brand, please don’t degrade the services and quality.
Developer Response
Hi Vaibhav,
We are sorry for the trouble and we appreciate you bringing this issue to our attention. Thank you for your suggestions! We appreciate your feedback we will share the feedback with our concerned team, and we will try to improve the features.
If you are facing any issues, please write to us at customer.support@coveiot.com, along with the phone model details, so that we can contact you to assist you in better.
Thanks.This app keeps crashing on iOS 13. I can’t even sync time forget about using other functionality. Please fix ASAP. The band is useless without this.
Developer Response
Hi User,
We are sorry about the unpleasant experience that you had with our app. We will surely assist you with this. To help you to resolve the issue, please follow the below-mentioned troubleshooting steps:-
1) Please delete the installed Fastrack Reflex App
2) Install the latest Fastrack Reflex app from the app store
3) Enter your contact number
4) After entering the contact number Bluetooth Pairing request will come up on the screen.
5) If ignored or cancelled, the notifications will not come onto the band although the band will show as paired.
6) If you have by mistake missed out on tapping 'Pair' here, you will need to go to Bluetooth settings and Forget the Device.
Then you will need to pair it again from the start. Please do not miss tapping on the pair.
7) Make sure that you tap on Pair to allow for all notifications do come through.
However, if the issue persists, even after performing the above-mentioned steps, please write to us at customer.support@coveiot.com and we will connect with you immediately on this.
Thanks.Hi my Fastrack Reflex is crashing.
Developer Response
Hi Salim,
We are sorry about the unpleasant experience that you had with our app. We will surely assist you with this. To help you to resolve the issue, please follow the below-mentioned troubleshooting steps:-
1) Please delete the installed Fastrack Reflex App
2) Install the latest Fastrack Reflex app from the app store
3) Enter your contact number
4) After entering the contact number Bluetooth Pairing request will come up on the screen.
5) If ignored or cancelled, the notifications will not come onto the band although the band will show as paired.
6) If you have by mistake missed out on tapping 'Pair' here, you will need to go to Bluetooth settings and Forget the Device.
Then you will need to pair it again from the start. Please do not miss tapping on the pair.
7) Make sure that you tap on Pair to allow for all notifications do come through.
However, if the issue persists, even after performing the above-mentioned steps, please write to us at customer.support@coveiot.com and we will connect with you immediately on this.
Thanks.
After the Heart beat tracker update, the app is not opening!
Developer Response
Hi Vikram,
Apologies to know about the bad experience that you had to go through. We will surely assist you with this. To help you to resolve the issue, please follow the below-mentioned troubleshooting steps:-
1) Please delete the installed Fastrack Reflex App
2) Install the latest Fastrack Reflex app from the app store
3) Enter your contact number
4) After entering the contact number Bluetooth Pairing request will come up on the screen.
5) If ignored or cancelled, the notifications will not come onto the band although the band will show as paired.
6) If you have by mistake missed out on tapping 'Pair' here, you will need to go to Bluetooth settings and Forget the Device.
Then you will need to pair it again from the start. Please do not miss tapping on the pair.
7) Make sure that you tap on Pair to allow for all notifications do come through.
However, if the issue persists, even after performing the above-mentioned steps, please write to us at customer.support@coveiot.com and we will connect with you immediately on this.
Thanks.Sorry, but the new update won’t even open, so i have no real option other than to say it went from a functioning app to a useless app. It used to do what I needed it to do, as long as I wasn’t traveling. (It never did like time zone changes.) Can’t say that anymore.
Developer Response
Hi Michael,
We are sorry about the unpleasant experience that you had with our app. We will surely assist you with this. To help you to resolve the issue please follow the below-mentioned troubleshooting steps:-
1) Please delete the installed Fastrack Reflex App
2) Install the latest Fastrack Reflex app from the app store
3) Enter your contact number
4) After entering the contact number Bluetooth Pairing request will come up on the screen.
5) If ignored or cancelled, the notifications will not come onto the band although the band will show as paired.
6) If you have by mistake missed out on tapping 'Pair' here, you will need to go to Bluetooth settings and Forget the Device.
Then you will need to pair it again from the start. Please do not miss on tapping on pair.
7) Make sure that you tap on Pair to allow for all notifications do come through.
We hope the above information will be helpful for you. However, if the issue persists even after performing the above-mentioned steps please write to us at customer.support@coveiot.com and we will connect with you immediately on this.
Thanks.I recently purchased and trying to setup and it is throwing error “unknown error at the app server please try again after sometime “. There is no way to proceed further or report this issue.
1. Provide a way to report the issue in app
2. Have a meaningful error for users
Please add notification setting in the app. It becomes very annoying and there is no way that you can change the setting. This was the reason I even stopped using the band and if I keep the Bluetooth off then it won’t store any data so it is totally useless. One more thing it does not track the sleep data also. Very disappointed with this product.
Thanks for the new update
Neetuwa
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