Still have to watch ads after paying for the game
Sadly
Response from developer
Hi there, we are now launching a new feature called "Ad Break" which will be visible to allow users to take a rest in lengthy games. At the same time, these short ads keep the game free to play and support our team to maintain the game. Your feedback is well-heard and we will send it to the team. Thank you!
What the heck!
Response from developer
Hello, can you tell us more details about the issue via the in-app support or our email [support+woodypuzzle@athena.studio]? It will be very helpful for us to investigate and fix it. Thank you.
Pop up ads, it’s frustrating
Response from developer
Hello, we’re aware of the issue and are actively working with the ad provider to resolve it. We do not tolerate inappropriate ads, and any violations will be addressed promptly. For more information, please contact us at [support+woodypuzzle@athena.studio] or through our in-app Help Center.
Good but the game now crashes
It loads up half way and then gives out
Disappointing
Response from developer
We're sorry to hear that you're experiencing issues with the game crashing. Please reach out to our customer support team via [support+woodypuzzle@athena.studio] so we can help resolve this for you. We appreciate your feedback and thank you for your patience!
One star and deleting the app
Response from developer
We're sorry to hear that you didn't enjoy the game. Feel free to reach out to our support team via [support+woodypuzzle@athena.studio] for any tips or assistance on how to improve your score!
Love it but if keeps freezing
What’s up?
Response from developer
Hi there. This situation requires our attention. Please kindly contact us through the in-app Help Center, or our email support+woodypuzzle@athena.studio so that we could get more info and help you further. Thank you for your feedback and support. We appreciate it!
Incorrect age
Response from developer
We appreciate your feedback, and we understand your concern. We will review the age settings in the App Store to ensure that they accurately reflect the content of our app. Thank you for bringing this to our attention.
Less fun
Response from developer
We appreciate your feedback and will definitely take your suggestion into consideration for future updates to improve the gameplay experience. Thank you for being a loyal player throughout the years!
Can’t open app. Had to delete it and reinstall it to update it
Does anyone know what’s going on with the new “Life facts” challenge? Is it just me or is anyone else unable to get past level 5 cos there’s no jewels to clear?
Response from developer
Hello, this issue has been resolved. Please kindly update to the latest version. If the issue persists, please contact our in-game support or email us at support+woodypuzzle@athena.studio. We'll be there to help. Thank you and have a nice day!😊