Big Farm User Reviews

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Banned Crickets

This has been my experience… loved the game, had worked up to over level 100 (which takes quite a bit of loyal dedication, time, and planning on your farm), had a great co-op with helpful friends working together. Then one day I open the app, ready to show my farm some love and up pops a window that says “this account has been banned. Contact support .” Banned? I assumed this was some type of glitch as I had just recently updated the app and things like that can happen. I waited and tried. Still banned. I have not the faintest idea why. And apparently support doesn’t either. I contacted support and provided screenshots of the messages launching on startup of the app. It’s been over two weeks… and well, crickets. No response. I have replied to the help ticket (as suggested in the confirmation of the first message) two times with more info and nothing. Just the lonely sound of crickets on a farm that doesn’t exist anymore. So, if you decide to play, don’t get too attached. One day, you might find yourself ghosted colder than your least favorite ex ever did to you.
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Too Many Ads!!!!

As the title says. In 1 hour of olaying, 30 minutes is alloted to ads😩😡

Help

Normally love game. No complaints. Well one. Support highly ineffective when game goes down or won’t load. Currently. Game not loading. No recent update available. I’m sure just a glitch. However this is only way to flag problem.

Game loading now. Was loading the same day. However, still has dreadful Customer Support. Non existent with exception of this review.
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Response from developer

Howdy Tom Heinrichs! Thankyou for your further review. If you have Facebook you can also always contact us via our official Facebook page or otherwise our support team via https://support.goodgamestudios.com/?lang=en&g=38&platformId=0. Have a good day!

Adds

I’m saying how come we can’t watch adds for gold ?
If you are going to put a add in at lest give us some

Response from developer

Howdy Bye. Bye. Bye, thank you for your review and your suggestion. We are happy to share your idea with our team! Have a good day!

Help

Awesome game but unexpectedly stopped opening. It is disappointing because I put money into it. Developers, could you help with that?

Shocking

The game is good until the developers do an update and then all hell breaks loose because EVERY single time, without fail there are issues!!!!
An update happened two days ago and I still can’t get on. It is an absolute joke!!!
The amount of times I have been unable to complete events, tasks, tree of life, boat…. The list goes on, so much time invested and yet the developers only seem to be interested in making sure the ads work properly- which is also another major downfall of the game, there’s more ads than free to air TV!!

Don’t update unless you know the update works!!!! Sort your game out!?!
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Response from developer

Hi Busy Buzy Bumblebee, thank you for letting us know about the situations you experienced. We are sorry to hear about that. If you are still facing such an issue, please contact us via our official Facebook page or the Goodgame support about this via the following link: https://support.goodgamestudios.com/?g=38&lang=en. They will try to help you with this. Thank you in advance!

Serious bugs

The game has been fun but it has a lot of bugs. It constantly needs to reload. It often says it’s a connection problem when it’s not. Other platforms work when this one doesn’t. Recently the game does not show profile info. Coins are misusing and dollar amounts, happiness, workers, etc., come and go. It is fun and a great way to enjoy building with incentives but the problems begin to outweigh the fun and purpose after a while, sadly. I hope it gets fixed because it could otherwise be a great game — and I don’t like to game much at all, so this one had me hooked until it all kept bugging out, worse and worse. It got bad after a joined a co-op. Maybe coincidental but an observation, nonetheless.
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Farming

Been playing over five years and love it. Nice community when you find the farm that fits.

Unless you pay it’ll take years of watching adds to get anywhere

Unless you pay it’ll take years of watching adds to get anywhere

Response from developer

Howdy Tik tok chow! We are very sorry you feel this way! The game is a free-to-play game. We are trying to provide all players with a nice gaming experience and of course we would like to offer everything for free - but that is not possible. It is possible to enjoy the full experience for free but also to buy additional features with money. Kind regards!

Game Updates are Important

I failed to update the game since I started to play and thought I wasn’t getting my prizes. After guidance from support, I updated and shortly thereafter, about 2 days later, I received everything I ever won playing the game. I apologized to support for getting so worked up, and it all worked out!

Response from developer

Howdy Nezsametach, we are sorry to hear that. In order for us to better assist you, could you please provide us with more details? We only want the best for our players. Please contact the Goodgame support via the link: https://support.goodgamestudios.com/?g=38&lang=en. They might be able to help! Best regards!

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