Leave a Review Prima Launderettes
Awful
Hope I never have to be forced to use one of your laundrettes againChristian Boulton
Great Service!
Today was the first time I’ve ever used a launderette and I didn’t know that to expect. I followed the instructions and ended up with fresh clothes for a reasonable price. Would use again. No complaints!Danny parkey
Not a good experience
This app makes it a chore to do laundry. As it has been pointed many times, there is no way of saving the paying method, or use any other means to pay than using the debit card, so unless you memorise the details, you’ll need to get the card out every time you do the clothes. It doesn’t remember which machine you are using either, so you need to memorise that too. Ah, and every time you want to check how much time for it to finish, you need to go back to the Home Screen or close the app and go to the machine info screen again. Pretty dreadful UX.Show lessvlad_86
Password reset function does not work beware
Password reset emails never show up. So if you forgot your password, tough luck better get a new email to sign up with. No obvious way to contact support either. Oh and also no way of figuring out which launderette is actually the closest to your location. So app description is misleading. Very disappointed.Show lesspolyglot15433
Worst app and cust service ever
This is the glitchiest and buggiest app I have ever had the misfortune of needing to use because they thought it would be a good idea to go completely cash free. The app takes the payment but the machines don’t start. There is ZERO response to any customer service and it took me 6 weeks to even get an acknowledging response and a further 3 to get a refund started. The machines themselves have ripped several items of my clothing and they are the only form of laundry in my building so I am forced to use them. Considering the quality of wash you get using these as well the prices are ridiculous.Show lessOMGitsKewii
Worst app ever used
This is so far the most frustrating, counterintuitive, badly designed ( basically put together from existing modules ) app I have ever used. Period . Full of bugs and issues making basic task of washing cloths worst experience of the whole week. It is beyond me that you have to input your card details every time you need to use the service , even tho they harvest all personal data including mobile number during registration. Profile works for the while until suddenly crash and you can’t log in anymore and there is no way to create another because location can’t be set. Obviously you can’t use the same email as password reminder is not sent to your inbox so you need to use another one ( could be lazy buggy design or just another way to harvest more of your data ) the problem is this is the only way to wash my cloths in the building so I have no other choice and forced to use it. Avoid if you can stay away as far from this thing they called app as you can. I would rather allow drunk monkey to do brain surgery while I am fully conscious if I had a choiceShow lessSadali.
App is buggy as hell
When I try log in it says “error, type in user name and password “ even though I have. Tried using “forgot password” feature and it didn’t send me an email to change password. (Did this several times) and when trying to create new account it won’t do a drop down list of places available so I physically can’t wash my clothesShow lessBamSirch
Awful.
Awful app. It keeps crashing and unable to use. Had to take business elsewhere. Ridiculous!cece7374648
Perfect service
Easy to use app, perfect service for what I need, would recommendloulouW15
Rarely work; terrible service.
The machines don’t clean well. I booked two machines to wash, called and emailed and was messed about/ignored for over three months. I had to get a refund through my bank. Really dodgy company.prima are bad
