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Response from developer
Hello, this is PURPLE. Is the issue you're experiencing related to PURPLE? If it's an issue related to a game, we may have difficulty providing an answer. Please select the game on the support page and submit your inquiry there. If it's related to PURPLE, it is difficult to identify the issue based solely on the information provided, so we need additional details. Please send relevant screenshots and a detailed explanation of the issue to purple@ncsoft.com. We apologize for the inconvenience in using the app. We will strive to provide a better service.