客服是摆色，机器人废话无限循环！
根本无法联系到客服，机器人电话废话不断循环，都是人人知道的信息，根本不能解决问题，app烂的没底线！Edit根本不工作，全部被grey out!! 我付了钱收不到东西上哪儿去找他们解决
垃圾应用
无法找回我的密码，email地址和ID对不上
登陆
登陆设置跟翔一样
有点意思
登陆需要验证手机号，手机号换了无法收验证码，重新注册显示证件已注册，直接账号密码登陆需要验证手机号
使わない方がいい
eチケットが登録したGmail、Microsoftメールにも送られてこない。つまり、鉄道に乗ることができない。他に中国の電話番号を請求される、パスポートを指示通りに撮っても拒否される。外国人観光客への配慮が全くない。
关于系统自动分配座位时不应将未成年儿童与父母分开的建议
DeepSeek translate:
我要反映一个非常严重的问题。
我们购买了两张成人票和一张儿童票（孩子13岁）。系统自动出票时，将孩子分配到了另一个不相通的车厢。我们是外国旅客，完全不懂中文。孩子独自在陌生车厢，听不懂广播，不知道什么时候下车，也无法联系我们，因为车厢之间不能通行。
这对未成年孩子来说非常危险，尤其是对外国游客家庭。这不是小问题，而是影响乘客安全的设计缺陷。
我要反映一个非常严重的问题。
我们购买了两张成人票和一张儿童票（孩子13岁）。系统自动出票时，将孩子分配到了另一个不相通的车厢。我们是外国旅客，完全不懂中文。孩子独自在陌生车厢，听不懂广播，不知道什么时候下车，也无法联系我们，因为车厢之间不能通行。
这对未成年孩子来说非常危险，尤其是对外国游客家庭。这不是小问题，而是影响乘客安全的设计缺陷。
一星都不想给
太多验证关口，简直没有隐私
Only foreign passport holders can log in
哈哈哈哈哈看到大家都对12306恶意这么大我就放心了
辣鸡中的战斗机
海外手机号不能注册，邮箱验证永远收不到，三锅外包程序员都比你们强
强烈要求取消人脸收集，可用身份证NFC替代
银行都可以用身份证NFC读取认证来取代人脸收集，12306为什么要违法收集个人生物信息？！
到底什么定位
翻译一塌糊涂我就不说啥了，为什么那么多广告？既然是公立机构为什么这么追求盈利？反正不得清静不如直接用携程。
It does not work
They don’t provide any help to recover your account
Bug
In English version I can not make payment because of error!
妻离子散型
一家三口提前2周订票，结果被分散到不同车厢。妻离子散型的12306
A $3 App on a Multi-Million Dollar Government Budget
For what should be a simple, lightweight ticketing tool, this app is incredibly chunky, bloated, and poorly optimized. The backend database is consistently slow and unresponsive at all times, which routinely renders the app virtually inoperable when you actually need to book a ticket. The entire system is incredibly resource-heavy, packed with unnecessary, untrimmed code that was clearly slapped together without any real consideration for performance.
It is painfully obvious that this is the product of bureaucratic incompetence. It feels exactly like a project where millions in funding were appropriated, the contract was arbitrarily handed out, and the work was outsourced so many times that only three dollars were left for the actual developers. Instead of a streamlined management system, users are stuck with a heavy, badly made mess. A complete embarrassment for a national railway system.
This is clearly nepotism at its finest.
It is painfully obvious that this is the product of bureaucratic incompetence. It feels exactly like a project where millions in funding were appropriated, the contract was arbitrarily handed out, and the work was outsourced so many times that only three dollars were left for the actual developers. Instead of a streamlined management system, users are stuck with a heavy, badly made mess. A complete embarrassment for a national railway system.
This is clearly nepotism at its finest.
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Very bad design
I forgot my userID and password and cannot login. I selected forget password and the system kept asking me to input a right userID which I don’t remember.
Unusable
The app is completely useless to foreigners despite being in English. This App wouldn't let me create an account due to "repeated id information", which is not true at all. When i finally got it to go through randomly i never received an activation email and there is no way to resend it. Now my id is locked and i cannot create another account!
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Horrible 不好用
注册时，填完信息，不断冒出错误信号，一会儿说电子邮件地址已存在，一会儿说ID 重复…好多次不成功，不更换到下一页……实在没办法，直接在12306官网尝试用手机号码查 忘记密码…收到到电子邮件连接更改密码…所提示的ID 是我第一次输入的……明明第一次注册成功了，但是app 仍然显示错误信息，不更新页面。 后来登录app 后， “我的” 页面是空白。 下载app 前我在 12306 官网搜高铁车票，连想要的城市名字都输不了……令人费解，这样的软件和网页 还能推广使用！
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乐色软件
一坨
