Call to US from India
Voice breaking
Response from developer
We apologize for the inconvenience you're experiencing with unclear audio and voice breaking during your calls. This issue is important to us, and we want to ensure clear communication for all our users. Please reach out to our support team so we can investigate the problem further.
Calls don’t connect
Response from developer
Hi ksingp, sorry to hear that you're experiencing issues. Please keep in mind that the quality of the internet connection influences the calls quality to a large extent. Here are some steps that might help: 1. please make sure you have the latest app version installed 2. please check you do not have any VoIP restrictions 3. your Internet connection should be steady and strong. If you need further assistance, please feel free to contact us. Our Support team is available 24/7 for any other questions. Keep in touch!
Stop working all of sudden
Response from developer
Sorry to hear that! Unfortunately, we don't have enough data to identify your account and check what happened. If you need assistance, please feel free to contact us. Our Support team is available 24/7 for any other questions.
Lots of disturbances
It’s logging me out
Update 11-1-2021.
It’s getting worse. The app is not working via cellular data. When support ticket is created standard response received. I hate the app and I’ve big chunk of money left there.
Not working lately
Response from developer
Sorry to hear that you've been experiencing issues. We don't have enough data to identify your account and check what happened, but if you need assistance, please feel free to contact us. Our Support team is available 24/7 for any other questions.
Not working …
I noticed the website is also down … Does this mean company has closed down ?
Response from developer
Hi dear customer, We're definitely not closed, we're here to stay! Please try again as it should work, you've probably experienced an isolated downtime event. If you need further assistance, please feel free to contact us. Our Support team is available 24/7 for any other questions.
Doesn’t connect at all
Response from developer
Dear customer, We're sorry to hear this and thank you for notifying us about the inconvenience you experienced. Here are some steps you can take to help you with your connection issues: -please make sure you have the latest app version installed -please check you do not have any VoIP restrictions -your Internet connection should be steady and strong. If you need further assistance, please feel free to contact us. Our Support team is available 24/7 for any other questions. You can also try offline calling from the app when your Internet connection is slow. The feature is available if you live in: AUSTRALIA CANADA NEW ZEALAND UNITED KINGDOM UNITED STATES