AMN Interpreting

September 4, 2024

Enhancements - Provided clear messaging when there are problems connecting to a media server. Previously, the app would hang without any message indicating what the problem is.

August 7, 2024

• Enhancements - Added ability for third-party mobile apps to launch AMN Interpreting and directly take the user into a session. - Enabled Virtual Operator to be utilized with the "Other Languages (Audio)"button. • Issues Addressed - Addressed intermittent video freeze on some WiFi access points that use Adaptive Radio Management (ARM). - Corrected inappropriate letterboxing in some orientations, which started with 124.4.0.

April 30, 2024

Corrected a misspelling on the permissions notification pop up.

April 2, 2024

• Enhancements - None • Issues Addressed - Corrected an issue causing users to be improperly prompted to choose a subaccount. - Corrected an issue causing the training video to play at a lower volume than expected.

February 27, 2024

• Enhancements - Added a prompt to update settings if audio or video permissions are disabled when requesting an interpreter. This change was made in the 124.1 version but was not included in the Release Notes for that version. (SV -11192) - Changed the button caption on the call refresh waiting alert from “Cancel” to “Close” to more accurately reflect the effect of clicking the button. • Issues Addressed - When refreshing in an existing session, an alert would appear letting the user know they were waiting. The only option was “Close”, which was intended to close the alert, not impact the session. That was functioning incorrectly and has been fixed to simply close the alert without impacting the session.

February 5, 2024

Enhancements - Provided volume controls for the hold music. Issues Addressed - Audio on iPhones sometimes comes from the earpiece instead of the speaker.

January 3, 2024

Enhancements · Added the ability for users to select the account to be used for the sessions they request. This enables SSO to be used with more complicated account hierarchies. It can also be used to support account switching between sessions without requiring separate credentials for each account. Issues Addressed · Corrected an issue causing the “Waiting for interpreter” popup to remain on screen with no video shown after an interpreter refreshed the session. Now, the popup closes and video reappears once the refresh is complete.

February 28, 2023

Enhancements · Improved user experience when an SSO authentication token is nearing expiration by allowing the user to clearly see their token is about to expire and offering them the opportunity to reauthenticate immediately. · Improved troubleshooting process for MDM Friendly device management. · Enhanced security Issues Addressed · Removed device notifications that were being shown when Message Center messages expired. · Improved user experience when an SSO authentication token expires by bringing the user to the log in screen after pressing “OK” on the Session Timeout dialog. Prior to this change, an unusable screen was displayed and it was difficult to figure out how to proceed.

December 13, 2022

Enhancements · Improved media server communication on networks with non-standard configurations. · Added Pioneer speaker firmware version to logs. Issues Addressed · Eliminated inaccurate “Error registering device” message that appeared after canceling biometric login. · The Summary screen would get stuck open if a Queue Unavailable dialog timed out without being dismissed by the user.

November 8, 2022

Enhancements · Updated the audio language button text to “Other Languages (Audio)” on the language selection screen. This only affects accounts where audio interpreters are accessed through the AMN Interpreting application and the button did not have a custom caption. · The login screen now has a darker border around the input fields for improved accessibility. · The login screen buttons now have bold text and slightly darker button color for improved accessibility. · All error alerts are now standard Apple components or mimic standard Apple components for improved accessibility. · Security updates