Leave a Review ActiveCampaign
Poor customer service even for premium users
They refused to process a small credit on my account when I downgraded then upgraded to a higher tier plan even though I am paying much more every month.GKalra5
Best of the worst
CRM Apps are the worst apps on the planet. I’ve used them all. ActiveCampaign is close to good, but of course, I can’t even compose a campaign or email design from a template on my phone. Isn’t that the whole point? Other than that, it beats them all except Cloze, which is actually a better CRM for a sales team. It’s just terrible for mass email.Show lessBlack Wave Surfer
Message not sending
This is my first time using Active Campaign.
I imported 637 contacts, created a custom template, created a campaign, and thought that it had been sent to all 637 contacts.
The campaign, however, indicates that it’s “Pending Approval”.
What approval is needed and why is any approval needed after I send the message?Show lessSCRHLYYC2023
Developer Response
Hi SCRHLYYC2023, thank you for your review. My name is Weien and I'm on the Mobile team at ActiveCampaign. Would you have a look at this doc and see if it is relevant to your concern? https://help.activecampaign.com/hc/en-us/articles/222262387-Why-is-my-campaign-pending-approval-or-review-Surprisingly simple to use
I use ActiveCampaign heavily from my computer but only recently started to use the app.
ActiveCampaign is a powerful product and I’ve found that many great desktop products mobile apps are either too little or too much.
ActiveCampaign mobile app strikes a great balance. I can access my contacts on the fly and the deals function is solid. I also like being able to send 1:1 emails from my email account via the app.
The developers and product managers did a great job!Show lessboulevard of broken streams
Developer Response
Thank you for your kind review, glad to hear your mobile app experience has been great! You can always reach us directly at app-feedback@activecampaign.com.Good overall
App is really useful overall, but is confusing that their in-app mail composer used for emailing requires each email to be setup in the iOS Mail app. On desktop, I can choose to send from multiple emails I’ve connected and it would be nice if those worked in the app as well.Met722
Developer Response
Hi Met722, thanks for your honest feedback! My name is Weien and I'm on the Mobile Team at AC. I've added your suggestion to our idea backlog. It's a great idea! Unfortunately building a full-fledged email composer in the app would be a large undertaking so our current version uses the native composer. Please don't hesitate to send additional feedback or ideas to us at app-feedback@activecampaign.com.I’m loving it
Thank you for asking me to join you and even calling me and and answer all my question 🫶strongbodysomind
Developer Response
Thanks for your kind note, strongbodysomind! Glad you're having a positive experience.Modification
J’aimerais pouvoir ajouter une task dans un compte et non seulement dans un contact.
Lorsque je me mets une task, je reçois automatiquement un courriel mais ce courriel est inutile, le crm devrait envoyer un courriel au moment que nous inscrivons dans la task à la date et l’heure sélectionné.
Je n’aime pas être obligé d’entrée un courriel dans les ajouts de contact. Nous n’avons pas toujours le courriel de la personne au début de relation.
Si un contact est responsable de 2 comptes, on ne peut pas ajouter le contact car le crm reconnaît le courriel et refuse de l’enregistrer . Il demeure attaché à un seul compte. Il faudrait permettre un contact sur plusieurs comptes.Show lesspourtimhoyutjhfddg8875$+*
Developer Response
Merci pour votre avis! Je vois que vous nous avez également envoyé un e-mail à app-feedback@activecampaign.com -- merci d'avoir écrit. Je m'appelle Weien et je vous répondrai par e-mail bientôt.Missing one key feature
I’ve been with Active Campaign for a few years now and I’m happy, so I was very excited about this app… until I found out that you can’t edit your emails. So if I’m out and only have my phone and want to work on my newsletter and send it, I can’t. Unfortunately the desktop version that you can access on the phone is pesky to use because of it shows up on the tiny screen. I’m waiting for this improvement, hopefully it’s on the making.Show lessEllyPH
Email lag
Still not understanding why I have an online check come in, and yet don’t receive the email about it till 30 minutes later. This extremely affects my work as a salesman and in a bad way.garbagejdjjdjc
Can’t send an email or campaign to my list
I don’t understand active campaign. On my computer the application is great. However the phone app is nearly useless and even the website on my phone looks horrible. I want to be able to lay in bed and send an email to my list from my phone. I can’t do it on the site bc the left side of the screen won’t move and I can’t do it on the app bc there’s no functionality to send email campaigns - atleast no functionality I can see. It’s quite frustrating. I’ve actually gone back and used convertkit a few times just bc of this-they don’t have an app but their site is incredibly easy to create and send campaigns from my mobile phone. Once I figured out automations I love it and that’s what I’m paying for with Active campaign. But to me this basic function is missing and it’s very annoying. I don’t care about seeing my contacts. I care about communicating with them.Show lessBilqisMakeda
Developer Response
Hi BilqisMakeda, thank you for your helpful and fair review. My name is Weien and I'm on the Mobile team at AC. You're right that our mobile website is awful for campaign creation and it's a big omission on the native app. This something we've been discussing but I'd really like your insight on how you use a mobile campaign builder/sender. Do you picture yourself writing a message that's text-only? Or adding an image or two? Would it be valuable to open a Draft that was created on the desktop, and then edit text blocks on mobile? If you would consider writing to me at app-feedback@activecampaign.com to share more details that would be super helpful in helping us know where to begin tackling this omission.
