Leave a Review BetMGM Poker
Good customer service however unethical practice
Played in a ten dollar hyper tourney ran in the money overwhelming chip lead to get signed out right after break for app maintenance and update, all three other players seemed to have no issue and remained signed in while my stack bled out and although customer service was fast and attentive it should
Never be on the player to prove technological error on behalf of iOS or the BetMGM iOS platform, also predatory misleading offer and promo dealsShow lessPlaying against bots
Developer Response
Thanks for your review - If you have an issue with your account, please reach out to us on our socials via Facebook, Twitter or Instagram so we can look into it for you.Rips you off
I was playing $20 knock off tournament & had $60 in then game goes on break. As I watch I get the best hands I’ve seen in the last 5-6 hours of play only it’s not letting me play them! I keep trying to play my AK, rockets, etc. & nothing . Just letting me look at my winning hands as they get folded!! No error messages, nothing, so as I start searching for help as I’ve already invested $60 + it’s knock out tournament so I lose chance of winning in every hand. Finally find a phone # after I tried to play another tourney to see what would happen & only then did I get error message saying I wasn’t in NJ ! 🤬at this point I’d been playing for 7-8 hours w/o moving from where I was sitting 🤬 Also saw that I was supposed to be getting bonuses every week from my play on weekly grind. Gave me promotion # & said I had $6.75 that week ( whoppey) that I never got along with sign in bonus I never got. So when I was on phone with help line I timed out & when I signed back in I was able to play but since it had sucked down all my chips I ended up adding on another $40 trying to recoup my loss! So women on phone told me they would look into it & to check back into my promotions. Checked back today & NOTHING. I would recommend playing any site but this one because I shouldn’t be out $100 because of THEIR technical difficulties & should have seen error message immediately. I will call them 1 more time but I’m going elsewhere because I’ve spent ALOT of money on this site to not get 1 dime on my first deposit bonus weekly grind money due me or any kind of refund due to THEIR technical difficulties. This site seems to be scam. I’m only 30 min from AC & will not be playing at BorgataShow lessHighly mad spender
Developer Response
Thanks for your review - If you have an issue with your account, please reach out to us on our socials via Facebook, Twitter or Instagram so we can look into it for you.Worst App!!
If I could give this app zero stars I would!! First off, why is it utterly impossible to deposit via mobile thru the poker app?? Why do I have to go to the BetMGM sports app in order to make a deposit? I don’t know if the software is not formatted properly for Apple devices or what? It should be considering 75% of all mobile devices are Apple. I am supremely frustrated with the functionality of this app. Since I can’t deposit money thru BetMGM poker & have to do it thru BetMGM sports, the site doesn’t recognize that I qualify for the deposit auto reg Aria tournament. I just deposited $10 & the site still says I’m not eligible for promo ticket. I know nothing will happen & I won’t be compensated for my frustrations but since there’s a write a review page, I thought I would say my peace. Thank you!
Sincerely,
Frustrated CustomerShow lessanother annoyed cust