Garbage
Says they integrate with Igloohome but come to find out they actually don’t. They don’t even seem to be aware of this. Wasted a bunch of my time trying to integrate my Igloo Lock Box here. Garbage.
Force closing / Unusable
The app started force closing instantly. In its current state it’s unusable. Please fix asap.
Works great
We use this for our 3 airbnb properties and we hardly have had issues. Works great for us. I guess make sure you have good wifi? Idk why others don’t like it
Absolutely useless!
The app works intermittently, but what’s worse is that the lock completely seized as though it were a car engine with no oil. The batteries would go dead within days. Now I can’t even unsubscribe from the useless emails because you have to be a PAYING CUSTOMER to manage your email settings. Even though I have attempted to filter these annoying reminders of what a waste of time and money this lock and app have been, they somehow manage to persist years later. This has been the only Wi-Fi capable lock I could find so I had high hopes. Those hopes were promptly crushed by the lack of positive performance.
Show less
Shady developers
First you need to download the app.
Then you are forced to create an account, which are your lock less secure.
Then you are asked to associate your account with the street address of the build your locks are located, why makes your locks less secure.
Then after all that you are finally shown that connecting your locks to wifi is not free (as it is with every other IoT device) and will cost at least $36/year.
Then you delete the app because this is ridiculous, but they already have your email address and the password you added to your account, making your personal information less secure.
Then you have to decide if you’re going to return the lock you just installed, or move without the wifi access you already paid for when you bought the more expensive device.
This is amateur hour nonsense.
Then you are forced to create an account, which are your lock less secure.
Then you are asked to associate your account with the street address of the build your locks are located, why makes your locks less secure.
Then after all that you are finally shown that connecting your locks to wifi is not free (as it is with every other IoT device) and will cost at least $36/year.
Then you delete the app because this is ridiculous, but they already have your email address and the password you added to your account, making your personal information less secure.
Then you have to decide if you’re going to return the lock you just installed, or move without the wifi access you already paid for when you bought the more expensive device.
This is amateur hour nonsense.
Show less
App crashes on login attempt
I have never been able to use the app. When I try to log in it reports an error and says to delete and reinstall. Which I’ve done a few times now.
Unfortunately their website doesn’t work well on mobile either. I can’t change the time window for an existing guest, which is why I tried to install the app in the first place.
Unfortunately their website doesn’t work well on mobile either. I can’t change the time window for an existing guest, which is why I tried to install the app in the first place.
Show less
Generally good…
…but doesn’t work with 15.1 update. My husbands phone is still on 14.8.1, and the app works.
App error
As of 12/30/2021, the app is still not working. Maybe this is caused by the most recent update.
Most recent update killed the App
I’ve found this app to generally be a bit glitchy, but very useful. Last week’s update required me to login, and when I did, it said there was a problem with the app and a problem report was generated and someone would be alerted. It recommended deleting the app and reinstalling it, which I’ve done numerous times- same problem. Please get this recent update, updated, so I may use the app again! Thank you.
Show less
Unreliable, bad UI
Does not sync reliably to my device when new access are generated. Doesn’t tell you either that it is not syncing. App UI ha no way to manually sync either. Will probably switch to another service once my subscription runs out.
