Great Bitcoin App
Exceptionally remarkable and highly impressive cryptocurrency recovery technology solution!
Moving platforms
Response from developer
Hi JDIZZLE100380! We’re sorry to hear about the challenges you’re facing with your bank. Unfortunately, banking policies can vary by region and are outside our control. We hope circumstances change and we can serve you again in the future. If you need assistance or have any questions, feel free to reach out to support@bitcoin.com. Thank you.
Exceptionally remarkable and highly impressive cryptocurrency recovery technology solution!
It works
Be aware that Bitcoin.com is a company and is not Bitcoin any more than any other random domain name. This wallet supports both BTC and BCH but the actual Bitcoin with the highest security and greatest decentralization is BTC not BCH.
Missing transaction
Response from developer
Hi there, the Bitcoin.com wallet app is fully noncustodial, which means we do not have access to any of our users' wallets/transactions. If a pending transaction from that long ago disappeared from your transaction history, it most likely has become invalid due to a low fee or some other reason, and therefore would no longer appear on the blockchain nor your transaction history. It would look like as if the transaction never happened. If the above has happened, then the funds from your pending transaction would have simply been returned to your wallet. If you have any other questions or info you'd like to clarify, please email the team at support@bitcoin.com.
Exceptionally remarkable and highly impressive cryptocurrency recovery technology solution!
Exceptionally remarkable and highly impressive cryptocurrency recovery technology solution!
Their connection to moonpay is a problem
On an order of 10,000 Canadian I received .013 less bitcoin through Moon pay as compared to what I would have received from Coinbase! At the time of my order I overpaid by $1610. Why they have chosen to connect as the preferred partner of Moon pay I have no idea. What a hard lesson this has been!
Response from developer
Hi Ontariosc! We are sorry to see you had issues with your purchase. Moonpay is our official payment merchant however, it's not the only one a user can choose from when purchasing in our Bitcoin.com wallet app. Crypto is volatile and can fluctuate at any time; orders are based on the number of crypto you bought, and not the value. If the number of crypto you bought from the merchant matches what you received in the wallet, then you received your order correctly. Furthermore, a breakdown is presented to the user before initiating and completing the purchase. Kindly contact us at support@bitcoin.com and we can check and assist you further. Thanks!
Delayed fund transfer and high fees
Also they charged almost 9 dollars for a 50 dollar transaction.
I want a refund but they are not doing that either .
Response from developer
Hi there, sorry to see you had issues with a purchase. The processing fees are set by the merchants themselves; not Bitcoin.com and the breakdown is shown to the user before initiating their order. Kindly reach out to us at support@bitcoin.com with full information and we'll be able to assist you further. Thanks!