Leave a Review Lightleap by Lightricks
app store is still processing charges for this unwanted app
I have asked app store to remove tgis app from active because i couldnt use it ifi wanted to unless i sign up for a year subscription at $40 bucks and i did not agree to or approve these daily charge process they are sending to my bank and I cant use my bank account for the fear of the charges actually going through I dont need a refund because i havnt paid anything i just need this app removed so the charges will go away and stop but i cant get help with that I was told to pay the charges then we would figure something else out lol well i dont have $40 bucks to just be giving away for something i dont need or want or do not plan on needing but now i cant download any other apps or even update the ones i have and use because they refuse to remove this app because of a payment they want to squeeze outta me. and honestly i feel like that is a sorry way of buisness to trap ppl into paying for something but i will not i will delete my whole account firstShow lessyorkie mom_6
Good photo editing but too many ads
This app is good for editing photos but it’s annoying because you can’t actually do much without upgrading to the premium. I would say 85% of the editing tools and choices are only for premium and the other 15% are really basic tools, And even if you try screenshoting it won’t work. Another annoying thing about this app is about every few minutes or so when you are in the middle of editing a screen pops up telling you to upgrade to premium and that really stops my flow of focus. I think this app would be extremely good if they weren’t always trying to get you to upgrade to premium and you could use all of the tools for free.Show lessbennyvn2021
SLOW-
I’ve had my subscription for almost a year now- on my iPhone 12 5G and this ap would be wonderful if it wasn’t painstaking SLOW! Literally, it will take 20-30 seconds between each step/ overall about 3 minutes to upload, edit 1 picture and save- for lighting only, no fancy editing. When I have 10 pics to edit that a 1/2 hour for something that should take only a few minutes. It also FREEZES OFTEN, so I just get out and use another app. It’s very frustrating. It’s gotten so I edit the lighting in my pics ( if I can get through it within 3 minutes, or 3 clicks) and then I just screen shot the edited pic because I don’t have ANOTHER 3 minutes to add to my time, for ONE photo! Super disappointed. I’m only continuing to use it because I paid for a 1 year subscription.Show lessSn2S
Don’t D/L Unless You Want to Pay Right Away
The app seemed to have some great functionality and I would have loved to use it, except every single ‘free’ feature is a one off that’s lost in a see of superior ‘pro’ features and constant pressure to buy the pro product. There was zero attempt at subtly to push the pro product and there is no sincere effort made to let the user deep dive experiment with the product, without paying up front. I’ve paid for multiple photo editing apps and I’m always excited for new options, but the ones I grew to love were those that had a legitimately enticing free product and then pro features that went above and beyond. Unless you’re willing to whip out your wallet from the get go, this app is more akin to an electronics store’s video game kiosk. You can play for 20 minutes but you can’t actually get into it, and there’s nothing to take home and explore.Show lessFiltered Riddle
App is great crashes too much
I’m not going to say much about the tools and stuff the app has because they are great, but I’ve been using this app for a couple years now and I have a love hate thing with it. I hate that I love the app and have so many different edits saved under it because I would totally delete it and stop paying for it if it weren’t for that. My problem is I am sooo over the app crashing ALL the time! I feel like I can only make ONE edit and then it takes forever to unfreeze and let me do something else. It also always closes out while I’m trying to save a picture or it saves a whole bunch of them at once… there is like no in between. I am so over a picture taking way too long to edit in between the freezing and crashing of the app. I thought it was my phone, but I got a new phone and I am having the same problem. Over it.Show less_jayyyl
Developer Response
Our sincere apologies, this shouldn't happen! Please email our Customer Experience team so we can look into these crashes and assist you - lightleap.support@lightricks.com. We'd like to help!Neat app
Well, it’s a neat app, and I enjoy the features, but it would be nice if you could do multiple layers of edits. Like, if I want to add, just as an example, multiple sunbeams, I have to add the sunbeam, save the photo, use the saved photo, add another sunbeam, save again…etc. It does not let you add several layers of edits. I’d like to be able to add more than one layer of looks and filters, like once I click the check mark to save the look or filter or element, it should keep the photo that way, and then let me add another one within the same editing session. Other than that, it’s a really neat app, and I do enjoy it!Show lesscorgisandweims
So disappointed… i’ve used this for years and now I plan to cancel
They have changed everything about this app over the last year and it is no longer worth the cost. This used to be my go to app every time I needed to edit something the filters were perfect the way they were they changed that and all of the other editing features that were functional and easier to use were either removed or changed as well. This app is the perfect example of some thing that was already perfect and should not have been messed with whoever is working on this app needs to go back to the way that it was. I’m going through the reviews right now and it looks like you are going to lose plenty of customers who have been regular users for years over the same exact reason that I plan to cancel my subscription. Listen to your users. Stop changing the app, bring back the old filters and features that made this app great, and stop messing up something that used to be great. This used to be the best photo editing app but I refuse to spend my money on it anymore.Show lessKenzieRoseLang
Developer Response
Thanks for writing in, we'd like to look into this right away. Please email our Customer Experience team from within the app so we have the most updated information: Tap on the Help icon (second from the top left) then tap Contact Us.How is this app getting such high reviews?
I don’t understand the five star reviews, and I noticed that some of those are actually giving a negative review in the body.
First of all—the “heal” tool that they advertise as being so amazing is really terrible. It gives you some tips to make it work (like making sure to overlap so it can gather the colors to replace the object), but when I was watching the samples, I was trying to figure out how they made the rest of the mountain appear flawlessly and the like. So I thought I’d give it a go… as suspected, it just leaves a blurry mess of color. So I had a picture I needed to blur some stuff on really quick and thought it might be a good one to try. It worked ok for that, but when I went to save the picture it wanted me to go pro. Really? You want me to try this out with the basic features and you won’t even give me some sample saves? I even tried to screenshot it and an owl meme came up with “REALLY? Want your real shot? DON’T SCREENSHOT, SIGN UP FOR LIGHTLEAP PRO!” 🙄
Don’t waste your time or money on this one.Show lessThrice the momster
Developer Response
Sorry to hear this. If you have any additional feedback on how we can improve the app or your experience, please don't hesitate to contact our Customer Experience team - lightleap.support@lightricks.comWas my favorite . . . update RUINED it!
There’s not much else to say, I hate what you did to all the choices for each step a creator had for each element, look, filter, layer. You ruined it by taking away the freedom to scroll across the bottom with multiple—many, many, many choices, to those awful fake looking options in the stupid circles. Sometimes it is a BAD move to update. And, YES, I’m a PAID subscriber. Don’t try so hard to improve something that was beautiful, offered many options, was effortless to use. The best thing you could do is dump the last update and take us back to earlier 2021. As soon as the update came out, I wrote you an email. You returned to me a ‘so, sorry,’ that did nothing to help or rewind. I’m searching for a replacement and will drop my subscription when I find it.Show lessPeas 'n qus
Good, but costly. $$$$$$$$$$$$$$$!!!
I like this app, and I think it is really good. But it’s a bit sickening that it won’t let you access over half of the features without having to pay a very large amount of money. They call the upgrade “Pro”, but I’m a professional already, without the upgrade. I won’t pay any money, I’ll never give in. I suggest that you should not get this app if you don’t want to pay for the upgrade.
A good thing is that it never makes you watch ads.
You can also send a link to someone else. If they get the app, you will earn points, that you can use to get free pro exports. I haven’t tried that yet because I’m not exactly sure how. Photography is my strong suit, not sending links. I just wish it wouldn’t charge sooooo much. Other than that, it’s really good, and fun. But I’ll just say this to the inventors, “PLEASE, PLEASE, PLEASE MAKE PEOPLE HWO ARE NEVER GOING TO JOIN PRO BE ABLE TO HAVE MORE FUN!” Thank you kindly.Show lessYalaxa
