Nedbank Customer Service
As a foreign account holder my only way to access my account is via the money app. I have been trying for over 8 months to update details so that I can access my account. Nedbank service to foreign account holders is terrible.
Response from developer
Thank you for the feedback. We’re sorry that you didn’t have a great experience on the Nedbank Money app. Please chat with us on the Money app or Online Banking, email us at NedbankMoneyApp@nedbank.co.za or call us on 0800 555 111 with the details so that we can help.
Iyajama lento, ayivuleki
I love Nedbank but you should really invest in a dev team to fix this buggy app. It freeezes and has authentication errors.
Response from developer
Thank you for the feedback. That doesn’t sound good – we’d like to look more into this and get you up and running. Please email us at NedbankMoneyApp@nedbank.co.za, chat with us on the Money app or Online Banking or call us on 0800 555 111 with the reference number 81044501 and we’ll get you up and running.
Not working abroad
I love this app. But when Im abroad its such a hassle to use, it takes ages to log in and to load new payments in a different time zone is a mission as it will not accept it unless im on the same day as south africa. And time zones often dont make this possible.
Latest update crashes when changing profiles
You have to wait a few seconds for the whole profile to load, otherwise if you switch to another profile it crashes.
Too slow
The app is to slow to open on iPhone
Takes few days to see updates on your transactions on your app
Takes few days to see updates on your transactions on your app
Too many notifications
The app is good but why is there so many notifications? You can’t even permanently turn it off. I don’t turn it off for the app in my settings because of me actually getting a single notification about my account. Make an option to turn notifications off permanently not for a few hours.
Response from developer
Hi, Dawchund. Thank you for your feedback. We will address this with our developers. We’re constantly looking for ways to enhance your banking experience with us.
Impossible to Open Account from Abroad
After trying to open an account online, I was told to use this app to verify my identity.
After, verifying my identity on this app, I am asked for my address. However, the app does not allow international addresses, and there is no way to continue without filling in all the fields.
After, verifying my identity on this app, I am asked for my address. However, the app does not allow international addresses, and there is no way to continue without filling in all the fields.
App not working
App is not working after recent update 😡
Best digital bank app 2021? SMH 🤦🏻♂️
You claim this is tge best app in SA? STOP LYING TO YOURSELF! Reported that chat function does not work when logged into profile - ignored!
Now the chat function (logged out) does not even work at all...
Now the chat function (logged out) does not even work at all...
Unusable
After half an hour of struggling I gave up. Need to have a look at how FNB does things.
