It's a great and special product and the prices are very suitable.
This shop is cheaters, I had very bad experience with purchasing beds and mattress. Beds broken after 3 months and homebox doesn’t replace or refund or fix it. They told me because of using it happened! Imagine the reason!!! Very bad quality and worst customer service. They fool customers and not respecting customers. Never ever trust.
Developer Response
Thanks for sharing your experience, this is definitely not the kind of experience we want you to have when shopping with us, I'll request you to contact us through WhatsApp on 0543059573 or Email support@homeboxstores.com, along with more details.before i browse, i selected my region. if items aren’t available in the certain district, it should NOT display the items. ALL the items i chose SUDDENLY became unavailable in my area (i saw the items in their showroom so i know there are stocks) during checkout AFTER i removed an out of stock item. what a tactic! if you don’t want to sell at a discounted price, don’t sell false hope! God bless you! this will be the last time i will buy from your store.
Developer Response
Thanks for sharing your experience, this is definitely not the kind of experience we want you to have when shopping with us, I'll request you to contact us through WhatsApp on 0543059573 or Email support@homeboxstores.com, along with more details.This app and the entire store are severely lacking in the basic minimal needs of a successful furniture store. The app does not process information that it requests, the search is weak, and even with the reasonable prices it’s not worth the hassle of terrible service that you get. Information on the app is false, delivery information is false on the invoice, the app doesn’t provide direct in app support, and then their delivery never arrives.
Developer Response
Thanks for sharing your experience, this is definitely not the kind of experience we want you to have when shopping with us, I have created an internal ticket in our system to resolve your issue, I'll request you to contact us through WhatsApp on 0543059573 or Email support@homeboxstores.com, along with more details and this reference number: 6038689Enjoy shopping 🛒 at Homebox 😊
Developer Response
We are so grateful for your kind words.Very bad service, i buy a two shoe cabinets and I bay by benifet Bahrain after I bay they told me it canceld because no cabinets available in store and storage , and I wait 14 days until now I didn’t receive my money ,and they keep telling me to wait 😡🤬
Developer Response
Thank you for your feedback. We are truly sorry to hear that you are facing issues while shopping with us. This is surely not typical of the experience we deliver. Our inventory is dynamic, in rare situations, it is possible that multiple customers are shopping for popular products which are in low inventory. This may lead to a situation you experienced. We apologize for the inconvenience. We hope you will give us an opportunity to serve you again.
الغاء الطلب من دون اي سبب بعد انتظار طويل
They have items for sale at discounts. But actually those items are not in stock. You order and then they cancel the order. It takes 14 days to get a refund. If you complain they say sorry to many sold so was out of our control sold out. But sadly busted. Go then back to the app and the item still listed for sale. This is so unprofessional and unnecessary. Why would a store want people to write bad reviews like I am doing now. The solution is simple if sold out remove immediately. Second do not cancel and make the customer wait 14 days to get the money back. Instead call them and offer a replacement item. Now that’s caring and good customer service. The way it is done now
is ridiculous and unfair to customers
Developer Response
Thank you for your feedback. We are truly sorry to hear that you are facing issues while shopping with us. This is surely not typical of the experience we deliver. Our inventory is dynamic, in rare situations, it is possible that multiple customers are shopping for popular products which are in low inventory. This may lead to a situation you experienced. We apologies for the inconvenience. We hope you will give us an opportunity to serve you again.Good offers, but bad shopping experience hard to use the app during offers vague methods to get benefited from the offers and the worst thing is the customer care if any problem is happened they have a Robotic customer care services no matter how many you give a complaint the automated system is activated and finally the reject your purchase and refund
It took them 15 days to tell that they can’t deliver my order and they cancelled it automatically
Developer Response
Thanks for sharing your experience, this is definitely not the kind of experience we want you to have when shopping with us, I have created an internal ticket in our system to look into your issue, I'll request you to contact us through WhatsApp on 0543059573 or Email support@homeboxstores.com, along with more details and this reference number: 5433803خدمة مابعد البيع سيئة جدا قطعة قطعة اثاث مكسورة عندي ، اول واخر مره اتعامل مع التطبيق
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