Aaaaa
I love this app
Shopping through the app
It’s very easy to shop and place an order.
Very difficult to cancel an order w/o calling.
Very difficult to cancel an order w/o calling.
Shipping hustle
Free shipping you have to add it yourself so if your forget to factor it in, you pay for shipping. Also they try to get 3 day shipping for $7 so again you have to resubmit the free shipping. Yes it’s only $7 but it’s the principal.
Next time I want MLB merchandise, I’ll buy local or from someone else
These people lie! I was shopping IN the MLB Shop app and a promo code HURRY popped up and said “order now and use this code to receive your order by Friday or it’s FREE.”
It said on small print at the bottom only on select items, not outside U.S and not to PO Boxes. But lucky for me, none of those things applied as the items I selected all showed the promo code could be applied and I live in the states and don’t have a PO Box.
So I placed my order on Wednesday, and Thursday it shows it shipped, but doesn’t show 1-day shipping. Obviously it’s not going to arrive by Friday.
I was really disappointed. I’d rather have my items now then wait for them for free. So I called to find out why the code I entered and showed was correctly applied to my order, did not actually go thru.
And I was treated to all kinds of B.S. explanations like: you were shopping from MLB and that code doesn’t apply to that shop. When I asked why the promo popped up in the MLB app if it was for that shop, I was asked to hold why they went searching for a different answer.
Then he came back and told me because I didn’t select the proper 1-day shipping when I checked out. And I, again, reminded him that I entered and applied the code “HURRY” for that specific purpose. So he put me on hold yet again while he went searching for another answer.
Then he came back yet again and tried to tell me it’s because I was shopping on the “wrong site” and that’s why I couldn’t use the code. So I explained yet again......
As you can see, the MLB Shop has no idea what is going on, or which codes they are sending out to customers, or basically anything else.
This is the second time I’ve been stiffed by an MLB Shop promo, and it’s the last. I’ll never shop with these jerks again. If I want my Red Sox gear, I’ll buy locally.
And just a small note, this time when I ordered, I took a screen shot of the promo code so they couldn’t say the code said one thing when I KNOW it said something else. I checked the image and they screwed me. I’ve spent $200 just in the last three weeks at this shop. Would have continued to spend more, but enough is enough.
It said on small print at the bottom only on select items, not outside U.S and not to PO Boxes. But lucky for me, none of those things applied as the items I selected all showed the promo code could be applied and I live in the states and don’t have a PO Box.
So I placed my order on Wednesday, and Thursday it shows it shipped, but doesn’t show 1-day shipping. Obviously it’s not going to arrive by Friday.
I was really disappointed. I’d rather have my items now then wait for them for free. So I called to find out why the code I entered and showed was correctly applied to my order, did not actually go thru.
And I was treated to all kinds of B.S. explanations like: you were shopping from MLB and that code doesn’t apply to that shop. When I asked why the promo popped up in the MLB app if it was for that shop, I was asked to hold why they went searching for a different answer.
Then he came back and told me because I didn’t select the proper 1-day shipping when I checked out. And I, again, reminded him that I entered and applied the code “HURRY” for that specific purpose. So he put me on hold yet again while he went searching for another answer.
Then he came back yet again and tried to tell me it’s because I was shopping on the “wrong site” and that’s why I couldn’t use the code. So I explained yet again......
As you can see, the MLB Shop has no idea what is going on, or which codes they are sending out to customers, or basically anything else.
This is the second time I’ve been stiffed by an MLB Shop promo, and it’s the last. I’ll never shop with these jerks again. If I want my Red Sox gear, I’ll buy locally.
And just a small note, this time when I ordered, I took a screen shot of the promo code so they couldn’t say the code said one thing when I KNOW it said something else. I checked the image and they screwed me. I’ve spent $200 just in the last three weeks at this shop. Would have continued to spend more, but enough is enough.
Show less
Easy
Easy access to all my favorite Cubs gear. Thank you for all you provide.
