Otter Transcribe Voice Notes User Reviews

Otter Transcribe Voice Notes

Otter.ai, Inc.

Business

Productivity

Reviews Summary

Positive highlights

🎉

This app hasHighly accurate transcription

⏱️

This app hasFast transcription process

🔍

This app hasAbility to search and navigate transcripts

🗣️

This app hasSpeaker identification and labeling

📝

This app hasSeamless integration with other apps and platforms

🔍

This app hasHelpful for hearing-impaired users

🤖

This app hasImpressive AI capabilities

🗓️

This app hasGenerous free plan with 600 minutes per month

💼

This app hasUseful for professionals, students, and writers

Negative highlights

🔧

This app hasClunky editing and formatting tools

🔒

This app hasLimited access to past transcripts without upgrading

🔍

This app hasInconsistent performance with background noise or multiple speakers

🛠️

This app hasLack of desktop app or integration with popular productivity tools

💰

This app hasExpensive premium plans for power users

Top reviews

Most RecentHighest RatedLowest Rated

Yuck

Rubbish

Vishal Sabhlok

24 days ago

Response from developer

Hello! We'd like to understand your experience more. Could you please submit a new request through this link with your experience and feedback: https://help.otter.ai/hc/en-us/requests/new?ticket_form_id=16792365532055. Our team will gladly help to improve your expeirence.

Versatile Otter

Although meant for business people, this was found for me by a friend as possibly useful because I am profoundly deaf. I tried it and found it transformed my life. It has made things possible I was on the point of giving up, like committee meetings, group discussions, following conversations at lunch/dinner parties,attending adult education classes, even telephone calls!. I have passed it on to several others with my problem. I get some odd results when the terminology is rather specialised, such as in church services, but this is a small price to pay for the overall benefits.
However, although normally I don’t use anything like my full allowance of minutes, there are occasions when I am very close to running out: these may be when I am on a long course of some days, or when I am in hospital and need to stay in fairly constant contact with a variety of people. There seems no easy way to solve this problem and I do feel that it should be possible to carry forward some of the many minutes from previous months that I have not used.

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Hazy7315

a month ago

Response from developer

Thanks for taking the time to share your feedback. I've gone ahead and tagged your review for our Product team to review for future consideration regarding the minutes. Thanks!

works but slow and limited

Does what it says it does but….
Free limits enough to get me to buy the pro version which gives 1200 minutes of transcription per month but you only get 10 file uploads a month. I now have to wait another 17 freaking days to upload another file. I only used 429 minutes this month. I will find alternative solution as I’m not paying for a business plan. Feel ripped off and disappointed.

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Dimo123

2 months ago

Response from developer

Thanks for taking the time to share your feedback. Our pricing/plan structure will allow us to continue innovating and adding more features, while still being priced low compared to our competitors. Our basic plan is free and offers 300 minutes per month. I will definitely pass your feedback along to our team though! Thank you!

Dealbreaker privacy policy

It works practically flawlessly. But if you read the Eula, Otter trains their tech with your voice recordings. As a creative, this jeopardises the confidentiality of my work.

I prefer on-device alternatives which are, admittedly, leagues behind Otter’s transcribing performance, but also offer total privacy.

In a perfect world, Apple Intelligence will someday match Otter’s level of live transcription and we can get all the goods, all the privacy and none of the exorbitant subscription fees to boot.

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KneeDeepInAppleTech

2 months ago

Response from developer

Hello! Otter uses a proprietary method to de-identify user data before training our models so that an individual user cannot be identified. You have control over who you share your transcripts or recordings with. Otter requires explicit consent from the customer prior to Otter employees and customer support team accessing your transcript and/or audio recording to troubleshoot a product issue. Before audio recordings are ever reviewed manually by a human (Otter personnel or its third parties), we require explicit consent from customers. Feel free to read more about our privacy and security here: https://otter.ai/privacy-security We will pass along your feedback though to our team!

Be very careful with this company

I started using this app in July 2021. In 2022 I signed up for a yearly membership instead of the monthly pro subscription. At this time, my membership included 6000 minutes and up to 4 hours of recording in a single session. In my latest yearly renewal last month, I was downgraded to 1200 minutes and 90 minutes of recording in a single session. I wrote into support who has been extremely unhelpful, and they told me it’s all in the faq and in order to have what I had for the last few years I needed to upgrade and pay double what I’m paying to have a business account. I am only about a week and a half into my current month and already at my limit and cannot use the service anymore for the remaining 16 days. Additionally, there is no way to contact a person over the phone. You can only email back-and-forth with one single individual regardless of how many tickets you put in and it takes days to hear back after replying immediately. Additionally, my yearly service is costing more than advertised on the website. things were great until they weren’t great and seeing how they treat customers, especially ones that have been around for a few years is terrible. According to all the other reviews, I am seeing this is common, across-the-board, and lots of people are upset.

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JPNBD

2 months ago

Response from developer

Thanks for taking the time to share your feedback. We did go through a pricing/subscription change in September of 2022, which we notified all users ahead of time and let users continue on the existing plan til 2023/2024. The pricing/subscription change will allow us to continue innovating and adding more features. Could you please submit a new request through this link though: https://help.otter.ai/hc/en-us/requests/new?ticket_form_id=16792365532055. We're happy to provide more information and help if we can. Thank you!

Love this app

I love love love this app and use it every day. I only gave it four stars because I have yet to receive a transcript without multiple errors. That said, I appreciate the challenge of 100% correctness so I look forward to future updates. One thing I would say to the developer: If you ask customers later into their journey if you will let them read their files to aid correctness, more will say, yes. I would have. And I’d be happy to do that now, if you tell me how. Have a great day!

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Bubble99

2 months ago

Love this app!

I love this app y’all! I am a minister, a psychological practitioner, a writer and a black person who loves expression! Ideas spring forth in my mind with uncanny speed and regularity. Picking up the pen and finding one of my notebooks to capture these little gems is not always an option. But my phone is always close by and I can capture so much more with otter than on paper—especially having come from an oral tradition. I have written sermons, autobiographical stories and sketches, and catalogued many ideas for further consideration. Oh! And I also host early morning meditation sessions in which I speak for 1-10 minutes before we go into silence. I record these sessions and they are a treasure trove of insights, questions, and explorations. For some reason, like with today’s meditation session, the transcript contained an unusually high number of errors. While that doesn’t make me happy, it does not detract significantly from my experience of the app. I have and will continue to recommend Otter to anyone who needs a note taking system or who wants to capture their ideas, etc.

I have but one problem with the app. Sharing my recordings. I wish it were easier and not necessary for folks to have the app to access shared recordings/notes.

Thanks Otter!

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Boca Bonita

3 months ago

Still too expensive.

See title.

JoeB999

4 months ago

Response from developer

No non no

A transcrit le texte voulu dans une autre langue et avec un contenu inventé!!! Ne marche pas!!! Ne téléchargez pas cela

Memève

4 months ago

Response from developer

Bonjour! Nous ne prenons actuellement en charge que l'anglais, mais nous espérons étendre cette fonctionnalité à davantage de langues à l'avenir. Je suis allé de l'avant et j'ai marqué votre avis pour que notre équipe produit puisse l'examiner pour un examen ultérieur. Merci!

Don’t like it

Maybe it’s my New Zealand accent, but for me the transcription was very poor. Both the Word app and Just Press Record were much more accurate. I got gibberish. Then i looked at the permissions! Yikes. Not a fan

Gregory Major

4 months ago

Response from developer

Thanks for taking the time to share your feedback. We'd like to look into these issues to see if we can improve the quality of your conversations. Could you please submit a new request through this link: https://help.otter.ai/hc/en-us/requests/new?ticket_form_id=16792365532055.