Twinkl USA User Reviews

Top reviews

Its 🤨😒 ok I guess!mostly poor no affence :/

Well first you need a member for downloading I mean why
Second you need to pay for the member I am not wasting money on an app and it is like you need to sign in on safari and the app
Third I need it for free everything is expensive enough٫i need to print stuff out for my kids work so they don't just play they have a really hard test it got mixed worth year 6 and they are just doing it do you know how hard it is to teach them sooooo it is so hard you should try people go school and enoy there teachers when there home and I learning they anoy there parents just give it free no one wants to pay
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Thanks

Thanks twinkl giving this app although some things can’t be downloaded

Response from developer

Hi, thanks for leaving a great review, we're glad you're enjoying the Twinkl app. Please drop an email to twinklcares@twinkl.co.uk with some details of the problem downloading some files so that they can help.

Buyer beware doesn’t work cancelled still took money

Canceled this junk over a year ago just took $160 out of my bank wt pretty sure that’s called theft can’t get in touch with them urgently it’s just a bot

Response from developer

Our TwinklCares team always aim to do everything they can to resolve any issues, the team have responded to your enquiry but if this hasn't been received, you can reach out to twinklcares-tl@twinkl.co.uk and mark it for the attention of the Customer Support Manager we will be able to look into this further for you. Thank you.

Can’t reset my password

I’m trying to reset my password, but no option is coming up. I’m wanting to purchase the product.

Response from developer

Hi there, sorry to hear you're having trouble getting in. Please get in touch with our lovely twinkl cares team at twinklcares@twinkl.co.uk who will happily help you sort this out :)

Love it!

Absolutely love this company!!!

Response from developer

Thanks for your five star review! We're really glad you're enjoying our work.

Love Twinkl

Not only are the apps good having access to books each term is brilliant for the price per month. The business paperwork is so helpful no regrets getting monthly subscription.

Response from developer

Thank you so much for your glowing review - it really means a lot to us! We're so glad that you're enjoying the range of apps and book access, as well as finding the business paperwork helpful!

Refused to Refund

I signed up for a free trial that I thought I had correctly cancelled as soon as I got the resources I wanted to use. It wasn’t until a few months later that I realized Twinkl had charged me for 4 months. I had not used the site at all other than the one time. I contacted them for a refund, and they told me that they had no record of me canceling my membership after the free trial and they refused to refund 3 of the 4 months. They offered to give me 3 months another time or allow me to gift it to someone else, but the resources were not really what I was looking for so I was not interested. They still refused to refund me for services I never used and that I thought I had cancelled correctly. At this point, due to the horrible customer service I have received, I would never consider doing business this company/site again even if there were resources I would like.
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Response from developer

Hi, We're really sorry we were unable to meet your expectations on this occasion. Our TwinklCares team always aim to do everything they can to resolve any issues, if you can reach out to twinklcares-tl@twinkl.co.uk and mark it for the attention of the Customer Support Manager we will be able to look into this further for you.

This Resource is OUTSTANDING!

This resource has fantastic presentations that make direct instruction and reteaching a breeze. In addition to supporting direct instruction, student resources, activities and answer keys are provided. Perfect for teachers at every level of professional experience. Truly my most used resource. I have been asked to teach life skills, world languages, and 2 different grade levels in the last 2 years. This resource was a life saver!
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Twinkle

I love this app

Response from developer

Thank you for the review, it means a lot. We're so pleased you love the Twinkl app!

Game changer

As a homeschool mom with a list of disabilities some days I find it incredibly hard to find resources and teach my very spirited little girl. Twinkl has been a game changer for me. I’m able to find resources quickly and it allows me to have the time to teach. Every thing is very easy and self explanatory so when I need someone to take over it’s not confusing for them.
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Response from developer

Thank you so much for the review. We're so pleased that you're finding our app helpful and easy to use with your daughter! :)

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