Seems to get worse with every update
I’ve been a user for about 3 years now. App used to work fine. Every upgrade brings bunch of issues. Commands the app says are complete are not. I’ve walked out to my car that I got confirmation had the climate control running only to find that to not be the case. Yesterday about 2 hours after I parked the car I got an alert that the doors were unlocked. These alerts used to come within a few minutes. After 2 hours the car could be rummaged thru or gone! When I used the app to lock the doors it said the command was completed. Walked out the next morning to a car that as unlocked all night. My car used to show up at the top of the app, now it’s blacked out for some reason. People just need the basics to work, please!
Edit: received a message from the devs to fill out a huge questionnaire to report these issues. Got to the point on the 2ND page of info you don’t need where you “needed” my VIN and decided, nope, I just reported them to you above. Just fix it, please.
Edit: received a message from the devs to fill out a huge questionnaire to report these issues. Got to the point on the 2ND page of info you don’t need where you “needed” my VIN and decided, nope, I just reported them to you above. Just fix it, please.
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Response from developer
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
Out for your dollar.
I own a 2022 Kia Prestige with all the bells and whistles. I am beyond grateful for my car, it drives beautifully and every passenger enjoys the perks the mpv provides. However, the software updates are ridiculous. The fact that no information is given at the time of purchase that you will need to pay $170 to update software is crazy, especially since it happens often. When the software requires updating your entire gps system and app go down. It typically takes more than a week for service and then hours for the service. Shuttle service is provided, a nice offer, however at the time of purchase I bought all the extra warranties and service to have a loaner for convenience. That happened once while my carnival needed a week long service due to the engine not starting and diagnostics needed done.
I am grateful for the customer service at Kia who works hard to please me and all customers.
My suggestion would be at the time of sale OR in the manual there be a qr for download the updates BEFORE it is outdated and locks the consumer from accessing the conveniences we have paid much money for, especially since the app is an additional monthly fee.
I am grateful for the customer service at Kia who works hard to please me and all customers.
My suggestion would be at the time of sale OR in the manual there be a qr for download the updates BEFORE it is outdated and locks the consumer from accessing the conveniences we have paid much money for, especially since the app is an additional monthly fee.
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Response from developer
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
Terrible app. Don’t pay for it.
Latest review: the app has become pointless as its use now requires payment. Paying for an app that barely functions is absurd. I’m not exactly sure how Kia can get away with charging for a poor service like this and take away the ability to use so many features.
Updated review: after update 6.1, there are still all the same issues as before and then some. The remote start feature works worse now and sometimes doesn’t even start it. Scheduling still doesn’t work at all. The temperature is still changed to Celsius any time the remote start works. What a shame that Kia forces this kind of poor service on to us, as it’s the only source of some of these features. Original review: This app is absolutely horrible at everything it does. Here’s a list of stuff that doesn’t work: - The remote start scheduling doesn’t work. - The remote start (not scheduled) changes the degrees to Celsius even though my preference is set to Fahrenheit. - Sometimes while hitting the remote start button, it thinks you are hitting the lock button. - You cannot perform functions while another task is in progress. - It logs me out every time. - It’s incredibly slow flipping between different tabs in the app. I cannot believe they make you pay for these functions. Make the app work before making people pay.
Updated review: after update 6.1, there are still all the same issues as before and then some. The remote start feature works worse now and sometimes doesn’t even start it. Scheduling still doesn’t work at all. The temperature is still changed to Celsius any time the remote start works. What a shame that Kia forces this kind of poor service on to us, as it’s the only source of some of these features. Original review: This app is absolutely horrible at everything it does. Here’s a list of stuff that doesn’t work: - The remote start scheduling doesn’t work. - The remote start (not scheduled) changes the degrees to Celsius even though my preference is set to Fahrenheit. - Sometimes while hitting the remote start button, it thinks you are hitting the lock button. - You cannot perform functions while another task is in progress. - It logs me out every time. - It’s incredibly slow flipping between different tabs in the app. I cannot believe they make you pay for these functions. Make the app work before making people pay.
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Response from developer
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
Speed of commands and available EV-specific information/settings are too limited
It’s a bit annoying every time you send a command to the car it takes 15-45 seconds to send the command and then reload. On the Tesla app, the car responds immediately to commands sent over cellular. The Tesla app also lets you see how fast the vehicle is moving in real time, adjust charge rate (amperage), see the charge speed in kW and KPH/MPH, and notifies you when the vehicle is warming the battery in cold temperatures when activating remote cabin preconditioning. The Kia app does none of these things on the EV6. It feels very archaic comparatively speaking. There’s no way to enable heated seats for some reason on the US-spec Kia Access App, even though I have seen in other markets that is a feature.
I would like to be able to manually turn on battery preconditioning when connected to an AC charger so the vehicle will be more efficient in cold temperatures. I hope Kia makes some big strides in improving the application. The slow speed of each command is probably the most annoying aspect of using this application, as is the lack of information pertinent to EV owners (namely charge rate).
I would like to be able to manually turn on battery preconditioning when connected to an AC charger so the vehicle will be more efficient in cold temperatures. I hope Kia makes some big strides in improving the application. The slow speed of each command is probably the most annoying aspect of using this application, as is the lack of information pertinent to EV owners (namely charge rate).
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Lied to!
When I purchased my vehicle. I was told that I can start my car, lock or unlock my car and control the temperature settings in my car. This app doesn’t do any of it! Either the app doesn’t work or I was straight up lied to by the Salesman at Dean McCrary Kia in Mobile Al. It’s awful funny that my brother bought a car from the same dealer a couple of weeks later and his seems to work.
This is the second time I’ve been screwed over by this dealership in my lifetime. I will not go back to them. I was also told that my first oil change would be free if I completed the survey that was sent to me. After completing it,I was told that because I didn’t give them a perfect survey, I don’t get the free oil change. Also was supposed to fix my door where the detail person scratched it with a razor blade… they attempted to fix it but it was a horrible job, they told me who to call to set up an appointment to get it fixed and I’ve called several times with no return calls. When I call the dealership or the salesman and leave a message… they will not respond to my calls either. You should not have this much hassle when you buy a brand new car!
This is the second time I’ve been screwed over by this dealership in my lifetime. I will not go back to them. I was also told that my first oil change would be free if I completed the survey that was sent to me. After completing it,I was told that because I didn’t give them a perfect survey, I don’t get the free oil change. Also was supposed to fix my door where the detail person scratched it with a razor blade… they attempted to fix it but it was a horrible job, they told me who to call to set up an appointment to get it fixed and I’ve called several times with no return calls. When I call the dealership or the salesman and leave a message… they will not respond to my calls either. You should not have this much hassle when you buy a brand new car!
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Response from developer
Please contact us at https://ksupport.kiausa.com/ConsumerAffairs/Message/NewMessage *On step 3, Sub Category select Kia Connect ^KW
2023 Kia soul breakdown
Purchase my Kia soul Feb 2023 with like 9 miles it’s been sadness my car turn off turn on idle didn’t work took in to dealer and they said they fix it in March 2023 it still does the same sometimes it works sometimes it doesn’t. The heater I complain about it they say it works but it doesn’t it takes 20 minutes before heat starts coming out. The small shelf about the compartment where you hook your phone to heats up like fire something wrong. Now my seatbelt in the passenger doesn’t work which means can’t have no one sit in front with me. I’m 62 yrs old I brought this car so I can have peace of mind no all I have is heart ache. Also weird I was in my driveway started my car and the warning light came on the one with a triangle and a exclamation inside the triangle what the heak scared me it’s the California proposition 65 one mind you I was in the driveway. Also today my red lights started flashing on my dash warning I was going like 5 miles an hour in a mobile home park. I love Kia but I hate this one why can’t I get help. It’s only a couple months old. I brought a new car so I wouldn’t have to deal with break downs. Something is wrong and dealers at Kia want nothing to do with me they are mean.
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Response from developer
Please message us at https://ksupport.kiausa.com/ConsumerAffairs/Message/NewMessage so we can follow up with you! ^KW
Works but missing some key features.
I’ve had a 2020 Optima SX for about 5 months and i’ve had the Kia Connect subscription the whole time. I overall like the app and it does work, however I have a few complaints/suggestions. First of all, the biggest complaint is that when you use the app to start the car your hazards will flash (brightly) and continue to flash until the car is no longer running or you get in it. I find this to be irritating and I highly doubt my neighbors like it much either… maybe just leaving the running lights on would be less irritating… Another feature missing is the fact that I cannot turn on my heated (or cooled) seats from the app. I can turn on my defroster and heated steering wheel but not the seats which in my opinion are the best part. This could be a technical limitation but I would really like to know why that would be. Another thing is that I would like to see is maybe a home screen widget for iPhone to start/stop and lock/unlock the car right from the home screen. And finally the time from when you send a request to the car for it to actually execute it takes forever sometimes 2+ minutes even with great cell/GPS coverage in the wide open, and sometimes you’ll get an error that it can’t at all. Overall the app does work and is much better than nothing, but has some pretty irritating quirks that I feel could be ironed out.
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Response from developer
Your software for your vehicle may need to be updated- update.kia.com Please contact us at https://ksupport.kiausa.com/ConsumerAffairs/Message/NewMessage *On step 3, Sub Category select Kia Connect so we can go over your other concerns. Thank you! ^KW
Remote Start No Back Defrost
My biggest complaint with remote start climate control is that only the front defroster activates! You have to remember to get inside to turn on the rear defrost which, in some cases, includes the outside mirrors. How often is it that only the windshield has ice and snow? Selecting defrost in the app should activate front and back or, at least, the option to choose both.
I realize that only allowing up to ten minutes is, likely, best for vehicle components, fuel, and the environment; however and without the back defrost, 10 minutes often is not enough time to warm the car to help with clearing front, back, or side windows. This is especially true since the defroster is not heat and is air conditioning. Are these people defrosting as they back out of the garage because I have never found cool air to be very effective (nor is it fun on my face!) in below-freezing temperatures.
On a higher note, I really appreciated the update of having to briefly hold down start, stop, lock, and unlock rather than an accidental touch on any of them!
I realize that only allowing up to ten minutes is, likely, best for vehicle components, fuel, and the environment; however and without the back defrost, 10 minutes often is not enough time to warm the car to help with clearing front, back, or side windows. This is especially true since the defroster is not heat and is air conditioning. Are these people defrosting as they back out of the garage because I have never found cool air to be very effective (nor is it fun on my face!) in below-freezing temperatures.
On a higher note, I really appreciated the update of having to briefly hold down start, stop, lock, and unlock rather than an accidental touch on any of them!
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Response from developer
Thank you for all of your feedback! Please message us at https://ksupport.kiausa.com/ConsumerAffairs/Message/NewMessage *On step 3, Sub Category select Kia Connect if you have any questions! ^KW
Would be a great feature if it worked consistently
The app is awesome when it works, has a bunch of great features like Find My Car which I’ve had to use multiple times when I go to the city. Or the remote start or door locks, having all your vehicles information in the palm of your hand is also great. The problem is that the app doesn’t always work. Many times the app won’t even load, or will shut down due to a “problem with our servers” I live in Michigan and the winters here can be quite the ordeal, the app is nice to get my car started so it will warm up and defrost before I head out to leave, but again that’s only when the app works which during the morning hours seems to be about a 50/50 shot. Throughout the day the app does seem to work better, I don’t know if Kias servers just tend to get overloaded in the mornings or what but it is super frustrating when trying to get ready for work and wanting your car to be ready by the time you get out there. (I know, first world problems) but still, I do pay for this product and would be happier if I could use what I pay for on a more consistent basis.
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Response from developer
Thank you for your feedback! Please message us if you have any more and so we can help with the issues you have experienced at https://ksupport.kiausa.com/ConsumerAffairs/Message/NewMessage *On step 3, Sub Category select Kia Connect ^KW
Slow to Address Problems
The customer service reps are wonderful in conversation, but no one ever follows up. My Kia Connect access worked wonderfully for three days until they tagged my car as a Massachusetts purchase. Then they took away all of my access to do anything. I’ve had better than six phone conversations with them, and even though they have removed the Massachusetts tag that limits my functionality, the app has been showing me as a secondary driver, and requires me to request access from myself, which there’s no way to authorize it. This problem has been going on for almost 7 weeks and sitting on hold waiting to talk to someone can easily last an hour, not to mention spending an hour with the rep so they have time to go through the notes and tell me the same thing. The last rep told me.
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