OpenText Service Management

Business

1 review

Free

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Details about OpenText Service Management

Released
Updated
iOS Version
Age Rating
Size
Devices
Languages

February 16, 2018
October 2, 2024
15.0+
4+
54MB
iPhone, iPod
Arabic
Danish
Dutch
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Developer of OpenText Service Management

Open Text Corporation

⭐️4.4 / 5

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🙌9

Ratings

📼9 scs

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📦~ in 3 weeks

Updates frequency↘︎

🗣❌ unsupported

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Version History of OpenText Service Management

2024.4.0

September 30, 2024

The mobile app is updated to be compatible with the ESM 24.4 server and deliver some bug fixes.

2024.3.0

June 28, 2024

The mobile app is updated to be compatible with the ESM 24.3 server and deliver some bug fixes.

2024.2.0

March 28, 2024

Fixes some entity form issues.

2024.1.3

March 3, 2024

The provider account of the mobile app is now transferred from Micro Focus to OpenText. You may need to log in again after upgrade.

2024.1.2

March 1, 2024

Fix the save failed issue when updating the comment of tickets in agent mode.

2024.1.1

February 9, 2024

fix classic VA issue.

2024.1.0

January 4, 2024

- The custom applications built in Studio are generally available in the mobile app. In the Agent mode, the mobile app users can search for, view, and edit their records. In the Service Portal mode, the mobile app users can approve the custom application records. - The Aviator capability is now available in the mobile app.

2023.10.00

September 28, 2023

2023.

September 27, 2023

- You can now view the public requests in the mobile app. - You can view the requests that you are following in the mobile app. - Now you can change the app language and view the version number from the Account page. - The user interfaces of Android devices are now improved to align with the UI design for iOS devices.

2023.05.04

September 7, 2023

Fix the loading issue of entity detail page for Agent mode.

Price History of OpenText Service Management

Description of OpenText Service Management

The Enterprise Service Management mobile app is the mobile version of Service Management Automation. Via Service Portal mode, end-users can: Search service or support offerings, knowledge articles and news Browse the service or support offerings Create new service or support requests Approve or deny the request approvals or change approvals Accept or reject resolved requests Smart ticketing and Virtual Agent support Switch between different tenants Via agent mode, agent users can: Search for specific requests/incidents, CIs, people, and knowledge articles or news View the requests/tasks/incidents in my views Filter request/task/incident list. For example, filter the requests in a specific priority Update the detailed information of a request/task/incident Post comments to a request/task/incident Add solution or suggested solution to a request/incident View the detailed information of Person records and contact the person by tapping the phone number, the email address or the location For full details of our new release please go to OpenText online documentation : https://docs.microfocus.com/doc/Mobile/SMAX/ReleaseNotes https://docs.microfocus.com/doc/Mobile/SMA-SM/ReleaseNotes https://docs.microfocus.com/doc/Mobile/SaaS/ReleaseNotes IMPORTANT: This software requires connectivity to the OpenText Service Management Automation Suite. You may activate the mobile app by scanning a QR code from your company’s Service Management Automation Service Portal web site. You may also contact your IT administrator for an activation URL.

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