Leave a Review OptimoRoute Driver
Dont work him will not pay you
Stay away its a scam !arshdeepsingh777
Still havent fixed bugs
App works fine but whats the point of selecting a default map app if it constantly goes back to apple maps. And every time i sign an order after taking a picture it just shows a white screen and i have to resubmit it. These are bugs that have been around since i started to use the app over 2 years ago and havent been fixedShow lessAverageFool
Refresh
Gotta fix the refresh on this app. When the route is finished it should be able to return to the activation screen. I keep having to delete and redownload to input a new activation code. Sometimes it will return to the activation screen in its own, but most of the time it does notrmejia_36
Need fixing
App is ok but if a driver has 2 routes on the same day then we have to delete the app and download it again and go through all the settings again, please make it so that when we put in the activation key and are done with orders then we can put another activation keyJanaab ji
Developer Response
Hi Janaab, We do have a “Return to Depot” option, which allows dispatchers to automatically plan 2 or more routes a day per driver - all using the same driver app and activation key. Please contact us at support@optimoroute.com and we’d be happy to walk you through using the feature - including planning 2 routes for only select drivers.Always have to delete
And reinstall because of how poorly it was developedJoosey1
Developer Response
Hi Joosey, Sorry you are having a bad experience. We are committed to building high-value products for our customers. To help you find a solution, can you give us more information on why you have to keep deleting and reinstalling the app? Have you tried reaching out to our Support team? You can contact us at support@optimoroute.com anytime so we can help make sure your experience with the Mobile App is as smooth and efficient as possible.Would delete it if I could
Company uses it to stalk drivers, even during their time off. Company says that all you have to do is put it “off-duty” but it’s been proven that’s a lie, they still collect data from you the whole time. And they want ALL the data. GPS, precise GPS, and motion data? They don’t need that. The app developers are just doing what they need to do they can sell their software to companies. The driving companies use it as they choose, but beware that they are still getting your data. Even if you switch to “off-duty”Show lessMikDelaney
Developer Response
Hi Mik, Thanks for the feedback. Let us clarify, we do not track your location when you’re off duty - we absolutely respect your privacy and understand your concern. OptimoRoute is designed for drivers and dispatchers to maximize coordination and analytics. Without the location permissions, the app would effectively stop tracking locations and the dispatcher would get incorrect or missing data. The reason we need location permissions set to “Always” is because our app typically runs in the background when drivers are using other apps in parallel (e.g. the navigation app). That said, when you change your app status to Off Duty or manually shut down the app, it does indeed stop location tracking. Hope that helps. Feel free to reach out to us at support@optimoroute.com if you have any further questions!No numbers on map?!
They removed the numbers on the map overview, making a huge benefit of the app now useless. A hundred dots scattered on a map doesn’t correspond to anything now, and you can’t even tell the direction of the route you’ll be driving. Good luck if you hit a road closure, school zone, or accident, and just blindly go about your day.
Update: they responded (which was nice) noting that numbers do not populate if you have more than 100 stops, which is still backwards to me. We tried breaking up a route with 108 stops into two routes so that we the map is useful. But you need to make sure you can send the second route to the driver app after they finish the first. Couldn’t find a way to switch between or view multiple route options in the app.Show lessMountain Bo-bandy
Developer Response
Yes, when you have over 100 stops a day, numbers aren't visible on the pins. Otherwise nothing has changed with the display. We are continually working on app improvements though and would love to hear about your workflow and how we might help. Please contact us at +1 855 338 2838 or support@optimoroute.com - we really value your feedback! Update: Thank you for following up! We're not kidding about wanting to help you with this: there are ways to more easily navigate through the stops even if you can't see the stop numbers. But it would be good to go over on a call or screenshare. What's more, there are multiple ways to break a large route up - and the best way for you depends on your use case. Contact us at support@optimoroute.com, we'll go over your options and make sure you have a great driver experience!Terrible
App is terrible. Several tech issues. My job uses it to stalk usTjdjshdjdi
Developer Response
Let’s talk! Our app is designed to be specifically un-glitchy. If you are having trouble, let us help make sure you are set up for the most seamless experience. OptimoRoute helps companies plan efficient routes for all drivers at once with added features for Customer Notifications, Proof of Delivery and more. It’s designed to help drivers and dispatchers get more done with less effort, so businesses can be more successful, everyone gets home earlier and can focus on their lives outside of work! The tracking only works when you’re On Duty - so feel free to switch it off when you’re on a break or clocked out. But the feature helps your customers get accurate arrival times so they don’t need to call you or the dispatcher to find out where their technician or delivery is. Lean in to it! We know you’re going to love it.Love it
Been using it for nearly 2 years now and couldn’t run our business without it. Love the customer notifications. They know where their order is and how long before it’s delivered giving us a higher level of customer service.Organic delivery Aust
Fantastic app
OptimoRoute is the bees knees, slick app and a great companion site to plan orders.
Fair pricing with a great product, keep up the good work 👍👍TbayWinna
