Dont work him will not pay you
Still havent fixed bugs
Refresh
Need fixing
Response from developer
Hi Janaab, We do have a “Return to Depot” option, which allows dispatchers to automatically plan 2 or more routes a day per driver - all using the same driver app and activation key. Please contact us at support@optimoroute.com and we’d be happy to walk you through using the feature - including planning 2 routes for only select drivers.
Always have to delete
Response from developer
Hi Joosey, Sorry you are having a bad experience. We are committed to building high-value products for our customers. To help you find a solution, can you give us more information on why you have to keep deleting and reinstalling the app? Have you tried reaching out to our Support team? You can contact us at support@optimoroute.com anytime so we can help make sure your experience with the Mobile App is as smooth and efficient as possible.
Would delete it if I could
Response from developer
Hi Mik, Thanks for the feedback. Let us clarify, we do not track your location when you’re off duty - we absolutely respect your privacy and understand your concern. OptimoRoute is designed for drivers and dispatchers to maximize coordination and analytics. Without the location permissions, the app would effectively stop tracking locations and the dispatcher would get incorrect or missing data. The reason we need location permissions set to “Always” is because our app typically runs in the background when drivers are using other apps in parallel (e.g. the navigation app). That said, when you change your app status to Off Duty or manually shut down the app, it does indeed stop location tracking. Hope that helps. Feel free to reach out to us at support@optimoroute.com if you have any further questions!
No numbers on map?!
Update: they responded (which was nice) noting that numbers do not populate if you have more than 100 stops, which is still backwards to me. We tried breaking up a route with 108 stops into two routes so that we the map is useful. But you need to make sure you can send the second route to the driver app after they finish the first. Couldn’t find a way to switch between or view multiple route options in the app.
Response from developer
Yes, when you have over 100 stops a day, numbers aren't visible on the pins. Otherwise nothing has changed with the display. We are continually working on app improvements though and would love to hear about your workflow and how we might help. Please contact us at +1 855 338 2838 or support@optimoroute.com - we really value your feedback! Update: Thank you for following up! We're not kidding about wanting to help you with this: there are ways to more easily navigate through the stops even if you can't see the stop numbers. But it would be good to go over on a call or screenshare. What's more, there are multiple ways to break a large route up - and the best way for you depends on your use case. Contact us at support@optimoroute.com, we'll go over your options and make sure you have a great driver experience!
Terrible
Response from developer
Let’s talk! Our app is designed to be specifically un-glitchy. If you are having trouble, let us help make sure you are set up for the most seamless experience. OptimoRoute helps companies plan efficient routes for all drivers at once with added features for Customer Notifications, Proof of Delivery and more. It’s designed to help drivers and dispatchers get more done with less effort, so businesses can be more successful, everyone gets home earlier and can focus on their lives outside of work! The tracking only works when you’re On Duty - so feel free to switch it off when you’re on a break or clocked out. But the feature helps your customers get accurate arrival times so they don’t need to call you or the dispatcher to find out where their technician or delivery is. Lean in to it! We know you’re going to love it.
Love it
Fantastic app
Fair pricing with a great product, keep up the good work 👍👍
