Dineplan User Reviews

Dineplan

Dineplan (Pty) Ltd

Lifestyle

Food & Drink

Top reviews

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Terrible

Absolutely terrible. Can’t register or confirm account.

beydj

6 years ago

Insulting

Pretty insulting when you register in an app and it keeps telling you “Please enter a valid last name”! Tried on two devices - same result. If you want to succeed don’t insult your potential customers!

Dissapointing*

6 years ago

Response from developer

Hi, we are sorry for the inconvenience. It will help us if you can send us an email to app@dineplan.com with your details and your last name you are trying to register with so we can see what the problem is and fix it. There are validation checks done on the fields and it must be rejecting your last name for this reason. This was definitely not done to insult anyone, but rather to ensure valid names are entered. Clearly the validation is too strict and not allowing your name.

Does not work

I downloaded the app but never got the confirmation SMS, I see now that many people complain about this here.

I tried creating a new account but the app says my email already has an account and that I should sign in. The only way for me to sign in is using a password that I never created. When I asked to reset said password the email they send me redirects me to the sign in page on their website and therefore I cannot sign in at all.

This is absolutely frustrating especially because I have two reservations that I never got a confirmation email about and now cannot confirm.

When I try to rebook my dinner reservations the website says I already have something booked for those dates. So, apparently, they have my reservations, they are just not willing to share them with me!

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ferepsold

6 years ago

Doesn’t work

This doesn’t work at all crappy app

tshikuwi

6 years ago

Great Support

I had some issues with the App as I couldn’t see all my bookings. I contacted them, got a really quick reply and the problem sorted. Really great support and the App is really useful for confirming a wide range of restaurant bookings

Andrew_1965

6 years ago

Great Service

Firstly, the app is very easy to use, bookings are slick and deposit information clear. It’s a shame that restaurants have to do this but I understand the necessity. I had one booking that was made through the web and not the app that initially didn’t appear. The service from Dineplan to resolve this was excellent and they were very fast to respond.

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Strickersuk

6 years ago

Very useful app

This app works well - very convenient to see which restaurants have availability without have to make several calls. Looking forward to more restaurants being added.

ruen

6 years ago

Privacy issues

I have started receiving marketing emails from 2 restaurants booked through this app. Clearly all your contact details is shared by this app without consent. AVOID!! Your personal information is at risk.

Montissi

6 years ago

Response from developer

We can assure you this is not the case as per our privacy policy. When you make a booking at a restaurant your contact details are shared with the restaurant in regard to your reservation and not for marketing purposes (as per our privacy policy). Whether you made the booking via the Dineplan app or another method the restaurant would still have your contact details. It is up to the restaurant to respect your privacy. Please could you email us at app@dineplan.com and forward us these emails you received so we can address this.

If you are an international traveler, forget about it

The text message verification is non-sense and it never arrives. You’d better call the premises instead. Poor implementation.

Jaye8tch

7 years ago

Response from developer

We are sorry you didn't receive your verification SMS. Sending SMSs around the world and ensuring 100% deliverability is a challenge that all SMS providers experience. We provide our email address on our app listing and a contact page in our app that allow you to contact us in circumstances like these. If you are still interested in using the Dineplan app, please send us an email to app@dineplan.com with your details and we can verify your account for you. We are sorry that you couldn't make use of our app because of this.

Makes booking restaurants simple!

Well done for making this app. I hate phoning restaurants to check availability and speaking to people that either cannot understand me or I cannot understand them. Now I can check availability; book; and cancel bookings without speaking to anyone! Love it.

Watzupmark