I used to adore this game. I thought it was the best game I had downloaded in a long time. Not so much now. Yes the game itself is still great but I’ve had 2 technical issues and I’ve contacted the support team and my emails all go unanswered. First I lost a power up than I bought (with real money) 1,500 gems and now they have disappeared. I am so upset. So yes you may like the game but pray nothing happens cause the developers will do nothing to help you. They’ve pretty much stolen my money and I plan on reporting all this to apple. If the developers don’t want to help me get my stuff back than I have no choice but to file a complaint with apple and ask them to return my money. Be aware!
CANT PLAY PAST LEVEL 293!!!! emailed support and was told “you’ve reached the top level and more levels will be released soon” which is 100% false. I sent them a video of what I was seeing and now they finally get the issue I’m having and according to other players who have left comments it’s happening to others on the same exact level. When I asked for my gems that disappeared to be given back they said “the game is new and we don’t have the ability to credit your lost gems sorry” oh ok that’s a great answer. But you have the ability to take my money. My advice to them, don’t release your game until you have the ability to solve your customers problems.
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StefanieFithian
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