Leave a Review Monkey Math
Unable to cancel subscription
I have been paying monthly subscription and would like to cancel it now. My child has lost interest in the game. I have sent a few emails to the address provided in the settings but they keep bouncing back!Worked great for about a week, then crashed!
I purchased the unlimited access for life version of this program for my daughter ($100 CAD) and she really enjoyed it. I was so excited to find a program that she actually liked and would help her learn. After about a week to 10 days after purchasing, the program stopped working. Every time we try to download to another level, the app crashes and we have to start again... only it happens every single time. It also says it cannot connect to the internet which is odd seeing as I’m able to simultaneously search on an internet browser on the SAME device at the SAME time. I tried contacting the company twice about this issue and it’s been months with no response. I’m extremely disappointed by the lack of help and customer service with this company and feel like they’ve basically stole an easy $100 dollars from a struggling mom trying to teach her little girl at home during a global pandemic. Shame on you!Show lessDeveloper Response
We are sorry for any inconvenience caused to you. For this issue, we would like to acknowledge and fix it soon in the next versions. Please try again by switching to another network connection such as 4G and try again at a different time. Thank you!Customer support nonexistent
I purchased the lifetime option for $70 last week and had software issues. I sent a customer support request on their platform to get help but a had a reply to my email that the contact was not found. I ended up deleting the app and reinstalling it and it worked to resolve the issue but it worries me that if I ever have another issue in the future that there will be no one there to help me. I am contemplating on calling apple and getting a refund. Before this, I was thinking about buying their learn to read app too.Show less