Cubatel User Reviews

Cubatel

Smart TopUp Inc

Business

Utilities

Reviews Summary

Positive highlights

🤝

This app hasGreat customer support

💰

This app hasBest prices

🕰️

This app hasFast and efficient service

🔍

This app hasEasy to use app

🔒

This app hasSecure and reliable

📲

This app hasHelpful for staying connected with family in Cuba

Negative highlights

🔔

This app hasNotification pop-ups can be annoying

🔧

This app hasDifficult to fix mistakes

Top reviews

Most RecentHighest RatedLowest Rated

Great service!

Outstanding service, the application functions flawlessly and the recharge process is extremely fast. When I encountered an issue with topping up an inactive number, Yeira Martinez from Cubatel's customer service department promptly reached out to me and efficiently resolved the problem, offering suitable solutions.

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Yor Zemus

3 months ago

Ecosistema de la aplicación

Sin dudas una de las aplicaciones más económicas que he visto, el servicio de de ayuda excelente pero pienso que con el constante crecimiento de la aplicación es necesario abordar en mejorar el ecosistema donde el carrito del mercado, de envíos.etc… sería el mismo, porque en ocasiones creo que se ve un poco emborroso tener que pagar si compras en el mercado, pagar si compras en otras de las opciones… igual el seguimiento de la comanda sería interesante verlo… es una seguridad para el cliente y otras aplicaciones lo ofrece….pero si, es económica, eso fundamental

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Dan1992quebec

3 months ago

Great Customer Support

I did a recharge several times by mistake but Cubatel called me to make sure that this is what I wanted quickly. They where very helpful and honest. Thank you Cubatel! 👍🏼

taj8989

5 months ago

Response from developer

Thank you very much for your comment!

Cash back rewards ya no está disponible

Todo estaba bien con ellos hasta que han eliminado esa opción . Nadie da razón de por qué . Da igual comprar con cualquier otra compañía .

Becky7719

6 months ago

It’s horrible

When you buy anything it is not on time it will pas the deadline and they won’t be able to tell you when it will be delivered ..

Nobleeeeeeeeeee

8 months ago

Response from developer

Good morning, we are sorry for this inconvenience. Please contact us to validate the status of your purchase.

Gracias a cubatel

Gracias a cubatel y en especial agradezco mucho a la señorita Maria Alarcon por su ayuda y atención..!!🤩

Huyo60

9 months ago

Response from developer

Muchas gracias por su comentario!

Great service

I always use Cubatel. They have the best price and 24 customer service. Professional and customer-focused service.

A_ebc

9 months ago

Response from developer

We're thrilled to hear that you always choose Cubatel and our focus on professionalism and customer satisfaction. Thank you for your kind words and for being a loyal customer. If you ever need any assistance or have any questions, please don't hesitate to reach out. We're here to provide you with the best service. Thank you for choosing Cubatel, and have a fantastic day!

Costumer services

I use Cubatel a lot to make recharges to Cuba for my family and there was a problem with the recipient, and “Marian Alarcón” (Cubatel Support) helped me solve the problem, she was very kind and quick to assist me.

Ale_jandro2450

10 months ago

Response from developer

We're glad to hear that Marian Alarcón was able to help you quickly and kindly to resolve the issue with the recipient of your recharges to Cuba. If you have any questions or need further assistance in the future, feel free to reach out. We're here to help. Thank you for using Cubatel. Have a wonderful day!

Cristy

Cristy was awesome, I haven’t experienced customer service like hers in a long while. Nowadays, it feels like no one cares anymore, she certainly made me feel otherwise. Thank you Cristy.

Raudelmed

a year ago

Response from developer

Us glad to hear that Cristy provided exceptional customer service and made you feel valued. If you have any other questions or need assistance, feel free to let me know!

Merging acct

Great customer service from part of Marian Alarcón, she helped me all the way to the end, step by step on how to fix and merge two different accounts that I had. Very patient and efficient with the entire process.

Ran1990

a year ago

Response from developer

We´re glad that Marian Alarcón provided you with great customer service and assisted you throughout the process of fixing and merging your accounts. If you have any other questions or need further assistance, feel free to let me know. we're here to help!