Basically unuseable
The bluetooth connection is so terrible as to render an otherwise good lighting system basicallu unuesable.
Much work done with landscaper to get the system to connect. Finally connecterd. Walked to other side of house lost connection and couldnt reconmect without completely unplugging system and spending another 30 minutes trying to connect. You need to serioulsy work on this app.
Much work done with landscaper to get the system to connect. Finally connecterd. Walked to other side of house lost connection and couldnt reconmect without completely unplugging system and spending another 30 minutes trying to connect. You need to serioulsy work on this app.
Show less
Cannot connect using app
App comes without instructions, requires a chat with the company to get instructions. No info or troubleshooting info on website, either. However, online chat or email with the company does find help quickly.
Cannot connect using app
App comes without instructions, requires a chat with the company to get instructions which then do not work, at least not reliably. No instructions or troubleshooting info on website, either. Beyond annoying.
App not useful
App does not refresh when attempting a pull down from top of screen. Does not easily connect to Tru-Scapes transformer even when pressing the transformer reset button. Very disappointing. Contacted customer service; their instructions make sense, yet no improvement.
Frustrated
I do not understand why it is so hard to open the app. Why is there a pull down menu to connect? Why can’t there be a button to connect. Frustrating
Non-intuitive interface
Main screen has connect, offline and demo. There is no explanation about how any of this works, nor how to set up your system from within the app. This wasn’t developed with customers in mind.
App
Very easy to setup to the transformer. When you initially login to the app I don’t understand and don’t like the first screen. What does offline and demo even mean. It should just bring you to your profile.
Update to my last review
The app wasn’t opening the LED transformer but cutting power to the transformer for 5 minutes did the trick. Glad i am back in business but there really should be a manual override. Thus four stars. You can only use this product via their app.
